Terms and Conditions – Wira Rafting Bali

Introduction: Who We Are

Wira Rafting Bali is a curated adventure experience provided by Wira Tour Bali, a licensed travel agency registered in Indonesia. We act as a booking facilitator, not the direct operator of rafting or other outdoor activities listed on our website or booking channels.

All activities, including white water rafting, are delivered by independently licensed and certified third-party operators, whom we select based on strict standards of safety, legality, and service quality.

Our role is to coordinate with these trusted providers to offer seamless arrangements for rafting on the Ayung, Telaga Waja, and Melangit Rivers, as well as other outdoor adventures across Bali. While we do not manage the activities ourselves, every booking is backed by our commitment to verified partners, transparent information, and responsive customer support.

Purpose of These Terms and Conditions

These Terms and Conditions form a legally binding agreement between you (the participant) and Wira Tour Bali (the travel agent and booking facilitator).

This document outlines the policies and responsibilities governing:

• Booking and payment confirmation
• Participation eligibility and personal safety obligations
• Cancellation, rescheduling, and refund policies
• Legal disclaimers, acknowledgment of risk, and third-party service roles

By submitting a reservation request, whether via WhatsApp, our website, or any other communication, you confirm that you have read, understood, and accepted these Terms and Conditions in full.

We encourage you to review this document carefully before confirming your booking to ensure a safe, informed, and transparent travel experience.

About Us – Wira Rafting Bali

Wira Rafting Bali is the rafting-focused brand of Wira Tour Bali, a licensed and trusted travel agency in Indonesia.

We operate exclusively as a booking facilitator, connecting travelers with certified third-party providers who deliver professionally managed rafting, water sports, cycling, and other outdoor experiences.

We do not own, manage, or supervise these activities directly. All operations are carried out by licensed partners who are independently responsible for complying with applicable local regulations and safety standards.

Our role is to coordinate bookings and provide accurate, vetted information, ensuring a smooth and trusted reservation process.

Our Partners

We collaborate with a curated network of independent third-party providers who are licensed, insured, and committed to meeting local and international safety standards.

Rafting Operators Include:

• Avatar Rafting Adventures
• Bali Mesari Wisata Rafting
• PT. Sobek Bali Utama
• Other certified providers are selected based on operational safety, regulatory compliance, and guest feedback.

Water Sports Providers Include:

• PT. Adi Dive & Water Sports
• Club Aqua Bali
• PT. Submarine Safaris Asia
• Other verified activity operators offering guided, insured water-based adventures.

Cycling Tour Providers:

• PT. Sobek Bali Utama
• Additional licensed local guides for select routes and private experiences.

While we do not operate these activities, we continuously review and monitor our provider network to ensure alignment with Wira Tour Bali’s booking standards for professionalism, guest care, and safety compliance.

Key Terms Used in Wira Rafting Bali Activities

To ensure clarity throughout these Terms and Conditions, the following definitions apply:

Participant

A Participant refers to any individual who books, is booked, or takes part in any activity arranged through Wira Rafting Bali.

To participate, individuals must:

• Meet the minimum age requirement specified for each activity.
• Be in sufficient physical condition to safely complete the activity.
• Have the legal capacity to enter into binding agreements (or be represented by a guardian)
• Follow all safety instructions and participation terms issued by the third-party activity provider.

For minors, written consent must be provided by a parent or legal guardian. Some activities may not be available to minors, even with consent, depending on the provider’s policy and safety guidelines.

Activities

Activities refer to outdoor experiences that may include (but are not limited to):

• White water rafting on the Ayung, Telaga Waja, or Melangit Rivers
• Water sports such as snorkeling, jet skiing, banana boating, and scuba diving
• Cycling tours, cultural excursions, or other outdoor activities arranged through Wira Tour Bali

All activities are delivered by independently licensed third-party operators, selected based on their safety record, regulatory compliance, and guest feedback.

Wira Tour Bali facilitates bookings only and does not conduct, supervise, or control the activities directly.

Booking

A Booking refers to the reservation of one or more activities facilitated by Wira Tour Bali.

A booking is considered complete when:

• The participant submits the required details for the selected activity
• Payment is made in whole or as a deposit (according to the specific activity’s payment policy)
• Wira Tour Bali issues a written confirmation via WhatsApp, email, or other agreed-upon communication channels

By completing a booking, you acknowledge and accept:

• These Terms and Conditions
• The specific terms, rules, and waivers set by the selected third-party activity provider, which may be issued before or upon arrival
• Providers may decline participation for safety, eligibility, or operational reasons at their sole discretion.

Booking Process & Participation Requirements – Wira Rafting Bali

Ready for adventure? Here’s how to book and what’s required to join our rafting and outdoor activities safely and smoothly.

Booking Process

1. Activity Selection

Browse our website to explore rafting trips, water sports, and other outdoor experiences. Each listing includes details such as activity descriptions, age limits, health guidelines, and available time slots.

2. Submit Booking Request

You may request a booking by completing our online form or contacting us directly via WhatsApp or email. Please include your preferred dates, participant information, and contact details.

3. Availability Confirmation

Once we receive your request, our team will check with the activity provider to confirm availability. You will then receive an update with the booking status and any next steps required to proceed.

4. Payment Instructions

After confirmation, we will send payment instructions based on the provider’s policy. Payment methods may vary depending on the operator.

Note: Prices are subject to change following the provider’s policy. However, once your payment is received and confirmed, the rate is final and guaranteed.

Age & Health Requirements

To ensure guest safety and compliance with provider regulations, the following conditions apply:

• Minimum Age: Each activity has its age requirements, determined by the operator. Most rafting trips accommodate participants aged 7 to 65. Please refer to individual activity pages for specifics.
• Minors (under 18): Must be accompanied by a responsible adult or submit written consent from a parent or legal guardian.
• Health Conditions: All participants must be in suitable physical condition for the activity. If you have any health concerns (e.g., asthma, heart conditions, recent surgeries), please disclose them at the time of booking. This helps the provider assess your eligibility and ensure safe participation.

Note: Activity providers may decline participation for safety, health, or eligibility reasons at their sole discretion.

Required Documents

Each participant must present the following on the day of the activity:

• Valid ID or Passport: Required for identity and age verification
• Medical Disclosure (if applicable): Some providers may require a doctor’s note or health declaration form for certain conditions
• Signed Liability Waiver: Issued by the activity provider and required before participation. This waiver confirms that you understand and accept the inherent risks of rafting and outdoor adventure activities.

Participation is conditional upon completion of these requirements. Guests who decline to provide required documents or waiver forms may be denied entry by the provider.

Booking Modifications

• Name Changes: You may request to transfer your booking to another individual. Approval is subject to provider acceptance and adequate notice.
• Group Size Changes: Changes to the number of participants must be communicated in advance. Increases are subject to availability.
• Last-Minute Changes: Major modifications made close to the activity date (e.g., new participants, rescheduling) may be treated as a new booking and subject to availability and provider pricing.

For all modifications or questions, please get in touch with our customer support team.

Payment Terms – Wira Rafting Bali

We aim to make booking your Bali adventure simple, transparent, and secure. The following terms apply to all rafting and activity payments made through Wira Rafting Bali, a division of Wira Tour Bali.

Accepted Payment Methods

To accommodate both domestic and international guests, we accept the following secure payment options:

• Bank Transfer (IDR): Payments accepted to verified Indonesian bank accounts (BCA or Mandiri).
• PayPal: Available for international transactions.
• Wise & Revolut: Accepted for cross-border transfers.
• GoPay: Available for domestic users in Indonesia.

Important: We do not accept cash for bookings. All payments must be completed through one of the approved digital methods.

Payment instructions will be provided only via official communication channels (WhatsApp, email, or our website).

Currency, Exchange Rate & Payment Fees

• All prices are stated in Indonesian Rupiah (IDR).
• If you pay in a different currency, we will issue the exchange rate at our discretion, based on internal rates valid on the payment date. These may differ from rates listed online or by banks.
• Additional transfer fees, platform fees, or conversion costs charged by your bank, payment provider, or payment platform are your responsibility and are not covered by Wira Tour Bali.

To avoid delays, please ensure the full invoice amount is received net of all applicable fees.

Payment Schedule & Deposits

To confirm your reservation, please follow the applicable timeline:

• Deposit: A deposit is required once your booking is confirmed. The amount and due date will be clearly stated in your confirmation. Unless specified otherwise, this deposit is non-refundable.
• Final Balance: The remaining payment must be received at least 14 days before the scheduled activity.
• Short-Notice Bookings: If you book within 14 days of the activity date, full payment is required immediately.

Failure to complete payment on time may result in automatic cancellation without a refund of the deposit. See our [Cancellation Policy] for complete terms.

All Prices Include Tax

All listed prices, whether on our website, promotional flyers, or confirmation messages, are inclusive of all applicable Indonesian taxes and service charges.

• No hidden fees
• No unexpected checkout charges
• Complete transparency for booking confidence

Payment & Refund Policy for Bank Transfers

If the customer chooses to pay via bank transfer, but Wira Tour Bali has not received the funds by the date of the scheduled activity, there are two possible scenarios:

1. Booking Confirmed by Wira Tour

If Wira Tour has confirmed the booking, the customer is required to make payment again directly at the activity location.

If the original bank transfer is received after the activity has taken place, Wira Tour Bali will issue a refund under the following conditions:

• For international bank transfers, the refund will be processed via PayPal.
• For domestic bank transfers, the refund will be transferred to the customer’s bank account.

2. Booking Not Confirmed by Wira Tour

If the booking is not confirmed due to non-receipt of funds, it will be considered inactive or invalid.

If the transfer is received after the scheduled activity date, Wira Tour Bali will still issue a full refund through:

• PayPal for international transfers.
• Bank transfer to the customer’s local account for domestic transfers.

Refund Fees

All refund-related fees, including PayPal transaction fees and bank transfer fees, will be borne by the customer and will be deducted from the total refund amount.

Cancellation & Refund Policy – Wira Rafting Bali

We understand travel plans can change. This policy is designed to offer clear, fair, and consistent rules, based on the cancellation terms of our licensed third-party providers.

How to Cancel a Booking

To cancel a booking, please send your request in writing via email, WhatsApp, or our contact form.

Please include:

• Full name (as listed on the booking)
• Activity name and date
• An explicit request to cancel

We will confirm your cancellation in writing after processing. Cancellations are only considered valid once Wira Tour Bali issues confirmation.

Refund Conditions

• Same-Day Cancellation: 100% cancellation fee (no refund)
• No-Show: Considered a same-day cancellation
• 1 Day Before Activity:
  • Before 15:00 WITA: 50% refund
  • After 15:00 WITA: No refund

Some activities may follow a provider-specific cancellation policy. Please check your booking confirmation or the relevant activity page for details.

Postponement Due to Weather or Safety Conditions

If the provider postpones due to rain, river conditions, or weather risks:

• A rescheduled date will be offered
• No refunds are issued for weather-related postponements
• Applies to all booking types (private/shared/group)

If you cannot attend the rescheduled date, the booking is considered fulfilled and remains non-refundable.

Additional Conditions

Last-Minute Changes (< 48 Hours):

• May incur change fees
• Subject to provider approval and space availability

No-Show Without Notice:

• No refund will be issued
• No exceptions unless pre-approved by Wira Tour Bali based on an emergency

Final Note:

Wira Tour Bali applies all refund policies following Indonesian tourism laws and each activity provider’s service terms. If you face an emergency or a unique case, contact our support team. We’ll review your situation respectfully within the limits of our policy.

Activity Changes by Wira Rafting Bali or Our Partners

At Wira Rafting Bali, we strive to ensure every adventure runs as planned. However, due to the nature of outdoor and water-based experiences, changes may be necessary for safety, weather, or operational reasons.

When & Why Changes Might Occur

Modifications to confirmed bookings may be required due to:

• Adverse weather conditions (e.g., heavy rain, unsafe river currents)
• Operational decisions by the licensed provider (e.g., equipment issues, staffing availability)
• On-site safety assessments by the operator
• Force majeure situations, including road closures, natural disasters, or government restrictions

These decisions are typically made by the third-party activity provider, not Wira Tour Bali. However, we will coordinate all communications and available alternatives on your behalf.

Your Rights in Case of Alterations

If an activity is adjusted for the above reasons, Wira Rafting Bali will work to ensure the following:

1. Timely Notification

You will be informed as early as possible about any changes, including the reason and the impact on your booking.

2. Alternative Options

Where feasible, you will be offered one of the following at no additional cost:

• A revised departure time or date
• A comparable activity of equal or higher value

3. Refund Eligibility (Conditional)

If the alternatives are unavailable or not acceptable, and the activity is substantially altered or cancelled, you may request a partial or full refund.

• All refund decisions are subject to approval by the licensed activity provider, who retains sole authority over refund terms.
• Wira Rafting Bali, acting as a booking agent, cannot issue refunds independently if the provider declines.

4. Customer Support

Our team is here to assist you in managing your revised itinerary, communicating with providers, and minimizing disruption to your travel experience.

We appreciate your understanding in rare situations where itinerary changes are necessary. Your safety, comfort, and satisfaction remain our highest priority, even when adjustments are required.

Customer Responsibilities – Wira Rafting Bali

Your safety, enjoyment, and respect for Bali’s environment and culture are essential to a positive experience. By participating in any activity booked through Wira Rafting Bali, you agree to the following responsibilities.

Compliance with Indonesian Law

All participants must comply with the applicable laws and regulations of the Republic of Indonesia throughout their activity. This includes:

• Road and traffic laws
• Environmental protection and conservation rules
• Public conduct laws (e.g., regarding noise, alcohol, prohibited substances, and public order)

Violation of local laws is solely the responsibility of the participant and may result in legal consequences, including removal from the activity without refund.

Obey Activity Rules & Staff Instructions

Each activity has specific safety rules, participation guidelines, and operational procedures established by the licensed activity provider.

By joining, participants agree to:

• Follow all instructions issued by guides or trip leaders
• Wear required safety equipment and participate in all briefings
• Immediately comply with any behavioral or safety directions given during the activity

Necessary: Failure to comply may result in immediate removal from the activity. In such cases, no refunds will be issued, and the provider’s decision is final.

Cultural & Environmental Respect

Respect Local Culture

Bali is home to sacred spaces, traditional ceremonies, and strong spiritual customs. We ask all participants to:

• Dress modestly when visiting temples or ceremonial sites.
• Avoid interrupting or photographing ceremonies without permission.

Protect Natural Environments

To help preserve Bali’s ecosystems, all participants must:

• Avoid littering, damaging plants, or disturbing wildlife.
• Stay on designated trails or rafting zones.
• Dispose of waste only in designated bins.

Managing Personal Belongings

Wira Tour Bali and its partner operators are not responsible for any lost, stolen, or damaged personal items during the activity.

We strongly recommend that participants:

• Leave valuables (e.g., jewelry, large amounts of cash, electronics) in a safe location before departure
• Keep any necessary items secured and attended to at all times

Bringing valuables is done at your own risk.

Conduct & Grounds for Removal

Wira Tour Bali maintains a zero-tolerance policy toward dangerous, disruptive, or unlawful behavior.

This includes, but is not limited to:

• Use of alcohol or drugs before or during the activity
• Refusal to follow safety instructions or guidelines
• Aggressive, threatening, or unsafe behavior toward staff, other participants, or locals

In such cases:

• The guide or provider has the full authority to remove the participant immediately
• No refunds will be provided
• The participant may be held financially liable for damages, injuries, or disruptions caused

Liability for Damage or Injury Caused by Participants

If a participant causes:

• Damage to equipment, vehicles, or property, or
• Injury to another person, staff member, or guide

Due to recklessness, intoxication, or refusal to follow instructions, that individual will be held fully responsible for:

• All repair or replacement costs
• Any medical treatment or related expenses
• Compensation for damages or disruption, as applicable

By agreeing to these terms, you accept full responsibility for your conduct during the activity and understand that your actions may carry legal and financial consequences.

Final Note:

These responsibilities exist to support a safe, respectful, and enjoyable environment for all participants, local communities, and the natural spaces we explore. Your cooperation ensures a positive experience for everyone involved.

Insurance Requirements – Wira Rafting Bali

At Wira Rafting Bali, your safety, preparedness, and peace of mind are top priorities.

We strongly recommend that all participants obtain comprehensive travel insurance before joining any activity booked through our platform.

Why Travel Insurance Is Important

While we exclusively partner with licensed and safety-certified operators, participation in adventure and water-based activities carries inherent risk.

Travel insurance can help protect you from:

• Medical emergencies or hospitalization
• Trip interruptions, delays, or cancellations
• Lost, stolen, or damaged luggage

Necessary: Standard travel policies often exclude coverage for high-risk or adventure activities (e.g., rafting, jet skiing). Always confirm this with your insurance provider.

Recommended Coverage

Your policy should ideally include the following:

• Emergency Medical Coverage – for illness, injury, transport, and hospital care
• Trip Cancellation & Interruption – to recover costs if plans change unexpectedly
• Personal liability – for accidental injury or property damage caused to others
• Adventure Activity Coverage – explicitly includes rafting, diving, and water sports
• Baggage Protection – against theft, damage, or loss during travel

Tip: Carefully review your policy’s exclusions, coverage limits, and emergency procedures to ensure it matches the activities you plan to join.

Activity Insurance Provided by Operators

Wira Rafting Bali does not provide insurance coverage directly.

Instead, each activity is covered under the insurance policy of the licensed third-party operator (e.g., rafting company, dive school, or water sports provider). These insurance terms:

• Vary between operators
• May have coverage limits, exclusions, or claim procedures specific to the provider
• Are not controlled or issued by Wira Tour Bali

If you wish to review the operator’s insurance details, please ask our team in advance of booking.

Personal Responsibility

Each participant is solely responsible for securing adequate insurance that meets the needs of their chosen activities.

Failure to carry proper insurance may result in personal financial responsibility for:

• Medical treatment or hospitalization
• Emergency evacuation or transport
• Liability for damages caused to third parties or equipment

If you’re unsure whether your coverage is sufficient, we can offer general guidance or refer you to a trusted insurance advisor. However, all final decisions and arrangements are your responsibility.

Safety & Risk Disclosure – Wira Rafting Bali

Adventure activities offer excitement and unforgettable memories, but they also involve inherent risks. This section outlines the safety measures implemented by our licensed activity providers and the risks you acknowledge and accept by joining.

Understanding the Risks

All activities arranged through Wira Rafting Bali — including river rafting, water sports, and outdoor excursions involve exposure to natural elements and physical demands.

Potential risks include, but are not limited to:

• Intense, unpredictable river currents
• Uneven, wet, or slippery terrain
• Sudden weather changes (rain, wind, heat)
• Physical strain, fatigue, or dehydration
• Injuries ranging from minor (e.g., bruises, cuts) to severe (e.g., fractures, dislocations, emergencies)

By booking and participating, you voluntarily assume these risks and accept them as part of the adventure experience.

Our Commitment to Safety

Wira Rafting Bali does not operate the activities directly. We act solely as a booking facilitator, connecting you with licensed, independent third-party operators who commit to following local regulations and international safety practices.

Our partners implement the following safety protocols:

1. Certified & Experienced Guides

• Trained in river rescue, emergency response, and group safety
• Experienced with Bali’s terrain and river conditions

2. Regular Equipment Checks

• Life jackets, helmets, and related gear are inspected before each trip
• Unsafe equipment is removed from use immediately

3. Mandatory Safety Briefings

All participants receive instructions on:

• Equipment use and expectations
• Emergency signals and response steps
• Safety protocols during the activity

4. Strict Participation Protocols

• Group size limits ensure adequate supervision
• Minimum age, health, and fitness criteria are enforced
• Operators may cancel or delay trips for safety concerns (e.g., flooding, storms)

5. Emergency Preparedness

Operators are equipped with:

• First aid kits
• Emergency communication tools
• Predefined evacuation plans

6. On-the-Spot Monitoring

Guides continually monitor:

• Weather and river conditions
• Group dynamics and participant wellbeing
• Early signs of panic, fatigue, or dehydration

7. Provider Insurance Coverage

All activities are covered under the operator’s insurance, which may include limited accident protection depending on the provider’s policy.

Insurance coverage is not issued or managed by Wira Tour Bali.

Important Disclaimer: While we carefully vet all third-party operators, Wira Rafting Bali and Wira Tour Bali are not liable for any failure by an activity provider to comply with safety procedures, training, or equipment standards.

Responsibility for on-site safety lies entirely with the licensed provider delivering the activity.

Participant Responsibility

By confirming your booking and joining any activity:

• You acknowledge and voluntarily accept the risks involved
• You agree to follow all safety instructions issued by guides or staff
• You understand that refusal to comply with safety protocols may result in removal without refund
• You are responsible for managing your hydration, sun protection, and physical fitness

Final Note:

Your safety is a shared priority between you and the licensed provider delivering the activity.

Wira Rafting Bali is committed to facilitating professionally managed, operator-led experiences, allowing you to explore Bali confidently, with transparency, trust, and safety-first coordination.

Health & Accessibility – Wira Rafting Bali

At Wira Rafting Bali, we coordinate a variety of outdoor activities in partnership with licensed, safety-certified providers across Bali.

While we do not operate these activities directly, we work closely with our trusted partners to help ensure that every participant is fit, informed, and supported throughout their experience.

This section outlines the health requirements and accessibility guidelines for participation.

Health Requirements for Participation

Adventure activities such as rafting, water sports, and cycling involve physical exertion, exposure to natural elements, and often occur in remote locations.

To ensure your safety, activity providers require all participants to meet the following health criteria:

Medical Fitness

You must be in generally good health and physically capable of safely participating. The following conditions may require medical clearance before joining:

• Heart disease or high blood pressure
• Severe asthma or chronic respiratory issues
• Recent surgery or musculoskeletal injuries
• Epilepsy or seizure disorders

Important: The final decision regarding participation eligibility lies with the activity provider, based on risk assessment and safety protocols.

Mandatory Health Disclosure

You are required to disclose any known medical conditions, allergies, or physical limitations at the time of booking to Wira Rafting Bali and/or the operator.

This enables the provider to:

• Assess risks appropriately
• Make limited adjustments where feasible
• Decline participation if health conditions pose a serious safety risk

Failure to disclose medical conditions may result in the denial of the involvement without refund.

Medication Requirements

If you require medication during the activity (e.g., inhalers, EpiPens, insulin):

• Bring your medicines with you and keep them accessible
• Inform the guide or staff before the activity begins
• Ensure that someone in your group is aware of your condition

Professional Medical Advice

If you are uncertain whether an activity is appropriate for your health condition, we strongly recommend that you consult a licensed healthcare provider before confirming your booking.

Accessibility for Guests with Disabilities

We are committed to making Bali’s adventure experiences as inclusive and accessible as reasonably possible. However, due to the natural terrain, physical demands, and provider limitations, some activities may not be suitable for all guests.

Pre-Assessment & Planning

If you have a physical, mobility-related, or sensory disability, please get in touch with Wira Rafting Bali before booking.

We will coordinate with the relevant provider to:

• Understand your needs and support requirements
• Assess feasibility based on safety and operational capacity
• Recommend alternative activities if appropriate

Note: Wira Rafting Bali cannot guarantee that any activity or location will meet all accessibility needs. Accommodations are considered on a case-by-case basis in collaboration with the operator.

Adaptive Equipment & Support

Some providers may offer limited adaptive equipment, support personnel, or modified logistics depending on:

• Activity type (e.g., rafting vs. cycling)
• Terrain and location
• Availability of trained staff and equipment

Please note that not all activities or venues are wheelchair-accessible, especially those in remote or rugged areas of Bali.

Advance Notice Required

To best accommodate your needs, please provide 3–5 days’ advance notice, including:

• Specific support or mobility needs
• Information on any assistive equipment you plan to bring
• Details of accompanying support persons, if any

This allows providers time to assess safety, logistics, and availability of resources.

Our Commitment

Wira Rafting Bali, together with our certified third-party partners, is committed to respecting each participant’s health, safety, and dignity to the greatest extent possible within the operational limits of each activity.

While we cannot guarantee full accommodation in all cases, we aim to communicate transparently, assess requests fairly, and support inclusive adventure experiences wherever feasible.

Liability Disclaimer – Wira Rafting Bali

This section outlines the scope of legal responsibility for Wira Rafting Bali, a division of Wira Tour Bali, and the acknowledgment you make as a participant when booking any activity through our platform.

Nature of Our Role

Wira Rafting Bali acts solely as a booking facilitator and travel agency. We coordinate your participation in adventure experiences delivered by licensed, independent third-party operators. These include (but are not limited to) rafting, water sports, cycling, and outdoor tours.

We do not own, operate, or control the equipment, staff, or infrastructure used in delivering these activities. All operational aspects, including safety, guide performance, emergency response, and equipment management, are the sole responsibility of the activity provider.

Limitations of Our Liability

By booking and participating in activities through Wira Rafting Bali, you acknowledge and agree to the following:

1. Operational Responsibility Rests with the provider

Each activity is conducted by an independent third-party company, selected based on safety history, licensing, and service quality. Wira Tour Bali does not supervise or manage activity execution on-site.

2. No Direct Liability for Incidents

Wira Rafting Bali is not liable for:

• Injuries, illness, accidents, or medical emergencies during the activity
• Loss, theft, or damage to personal belongings
• Delays, rescheduling, or dissatisfaction with provider service
• Natural risks (e.g., river surge, storms), participant behavior, or unforeseen equipment failure

3. Emergency Response Responsibility

In case of an emergency, the activity provider is solely responsible for:

• First aid and on-site medical response
• Evacuation, rescue, or transport
• Contacting local authorities or emergency services

Wira Rafting Bali may assist with communication or coordination, but bears no legal responsibility for the provider’s response or outcome.

4. No Guarantee of Results or Experience

While we require that partner providers meet strict licensing and safety criteria, we do not guarantee:

• Real-time environmental conditions
• Specific experiences, activity durations, or guide performance
• That the activity will meet personal expectations

Participant Acknowledgment

By confirming your booking:

• You acknowledge that you are entering into a direct service relationship with the third-party activity provider, not with Wira Tour Bali as the operator.
• You accept all inherent risks associated with the activity.
• You agree to release Wira Rafting Bali and Wira Tour Bali from any legal claims or demands related to incidents, injuries, or losses that occur during the activity.

This release of liability applies even if Wira Rafting Bali assisted in the booking, planning, or communication process.

Feedback & Continuous Oversight

Wira Rafting Bali actively monitors the performance of its listed providers. If you experience a safety issue, service failure, or concern:

• We will liaise with the operator on your behalf
• Document the report for internal quality review
• Take appropriate follow-up action, which may include suspension or delisting of the provider

Your feedback helps us maintain a high standard of safety and service for future guests.

Final Note:

By choosing Wira Rafting Bali, you are placing trust in our ability to connect you with vetted, insured, and safety-conscious operators. We are committed to transparency and guest protection while maintaining a clear legal distinction between facilitation and activity operation.

Complaints Procedure – Wira Rafting Bali

Wira Rafting Bali, a service of Wira Tour Bali, is committed to helping you experience a safe, enjoyable, and professionally arranged adventure. While independent third-party operators conduct all activities, we take your feedback seriously and support you throughout the booking journey.

If something doesn’t go as expected, please let us know, and we will assist you promptly and transparently.

How to Report a Complaint

If you encounter a problem before, during, or after the activity, follow these steps:

1. Raise It On-Site (If Possible)

If the issue occurs during the activity, report it immediately to the guide or operator staff. Many concerns can be resolved in real time.

2. Contact Wira Rafting Bali Directly

If the issue remains unresolved or if immediate reporting isn’t possible, please get in touch with our team via:

• WhatsApp or phone
• Email
• Office visit (by appointment)

We recommend submitting any formal complaint within 7 days of your activity to allow for timely investigation and provider follow-up.

3. Include Full Complaint Details

To help us act efficiently, please include:

• Full name and booking reference
• Date and name of the activity
• Operator name (if known)
• Description of the issue
• Screenshots, photos, or any supporting materials

Our Resolution Process

We handle all complaints with fairness, clarity, and attention to detail:

Step 1: Acknowledgment

We will confirm receipt of your complaint within 24 business hours.

Step 2: Investigation

Our team will assess your report and contact the activity provider to gather relevant details and context.

Step 3: Response & Outcome

Once the investigation is complete, we will provide:

• A proposed resolution (e.g., partial refund, alternative arrangement), or
• A clear explanation if the matter falls outside Wira Rafting Bali’s or the provider’s responsibility

Step 4: Follow-Up

If applicable, we will monitor the provider for necessary corrective action or improved safety standards. You may receive a follow-up message to confirm your concern was addressed.

Scope & Clarification

Please note the following:

• Wira Rafting Bali is not the operator of the activity. All operational control, including guides, safety, and execution, rests with the third-party provider.
• Our role is limited to coordination and complaint facilitation. We do not hold legal or financial liability for provider actions, but we will liaise with the operator to seek a fair resolution on your behalf.

Why Feedback Matters

Your complaint or suggestion, even if minor, helps us:

• Review provider performance
• Flag recurring issues
• Improve activity listings and guest information.
• Enforce service standards among our partners

We value your feedback as part of our ongoing commitment to quality assurance and customer trust.

Privacy & Data Protection Summary – Wira Rafting Bali

At Wira Rafting Bali, your privacy is important to us. We are committed to safeguarding your personal information by Indonesia’s Personal Data Protection Law (UU PDP) and relevant international privacy standards.

We only collect and process personal data that is necessary to:

• Manage your booking and customer profile.
• Communicate essential updates (e.g., schedule changes, reminders)
• Coordinate with licensed third-party operators for activity delivery.
• Fulfill legal and operational requirements related to your participation.

Data Sharing with Third Parties

We may share limited personal information (e.g., name, contact number, medical notes) with our trusted activity partners solely for operational use, such as guide preparation, insurance registration, or safety coordination.

We do not sell, rent, or distribute your data to unrelated third parties for marketing or commercial gain.

Your Privacy Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data, subject to legal and operational constraints
• Withdraw your consent to certain types of data use at any time (e.g., marketing communication)

Consent & Policy Reference

By booking with Wira Rafting Bali, you confirm that:

• You have read and understood our Privacy Policy.
• You consent to the collection and use of your data for purposes directly related to booking facilitation and trip coordination.

For complete transparency regarding the storage, protection, and processing of your information, please read our full Privacy Policy here.

Intellectual Property – Wira Rafting Bali

Wira Rafting Bali, a division of Wira Tour Bali, produces a variety of materials to promote and support the booking of adventure activities across the island. While third-party operators deliver the experiences, all promotional content created or commissioned by us is protected under applicable intellectual property laws.

Use of Participant Photos & Videos

During your activity, photos or videos may be taken by the activity provider or our media team. These may include images of participants, including minors, enjoying the experience in group or candid settings.

Such images may be used in:

• Social media posts
• Website galleries
• Brochures and advertising materials
• Blog content and promotional campaigns

Parental Consent Required

For any identifiable image of a minor to be used in promotional content, written consent from a parent or legal guardian is required. If such consent is not granted, the image will not be used or will be promptly removed upon notice.

Opt-Out Option for Adults

If you do not wish to appear in promotional materials, please notify us in writing at [email protected] before or immediately after your activity. We will ensure your image is not used.

All images are used solely for editorial or promotional purposes. No individual participant will be used to endorse a product or service without explicit written consent.

Third-Party Capture Disclaimer

Wira Rafting Bali is not responsible for photos or videos captured independently by third-party operators without our request or direction. Please get in touch with the relevant provider directly for related concerns.

Third-Party Media Disclaimer & Indemnity

Some promotional images or videos may be provided to Wira Rafting Bali by the licensed activity operators we work with. We rely on these providers to ensure that all such media is lawfully captured, with appropriate permissions from all visible individuals or guardians of minors.

Wira Rafting Bali and Wira Tour Bali disclaim all liability arising from media submitted by operators that lack proper consent. In such cases, any legal disputes or claims will be redirected to the originating operator.

Furthermore, Wira Tour Bali reserves the right to seek indemnity or reimbursement from any third-party provider who submits unauthorized content that results in legal consequences or damages.

Ownership of Agency Materials

All original content created by Wira Rafting Bali remains the exclusive intellectual property of Wira Tour Bali, including but not limited to:

• Website copy and SEO content
• Photographs and video footage
• Social media visuals and captions
• Printed brochures and PDF guides
• Tour descriptions and marketing assets

Even when showcasing third-party operator experiences, all produced or commissioned materials are owned or licensed adequately by Wira Rafting Bali.

Use and Sharing of Promotional Content

We welcome our partners and guests to share their experiences online. However:

• Redistribution, reproduction, or commercial use of any Wira Rafting Bali content, including images, video clips, or written materials, requires our express written permission.
• Partner use must align with brand integrity and licensing agreements.
• Unauthorized use may result in content takedown or legal action.

We reserve the right to take legal or administrative action in cases of unauthorized use, misrepresentation, or infringement of Wira Tour Bali’s intellectual property.

Governing Law & Jurisdiction – Wira Rafting Bali

This section defines the legal framework governing your participation in any activity booked through Wira Rafting Bali, a division of Wira Tour Bali.

By confirming your booking, you acknowledge that you have read, understood, and accepted the legal terms as outlined below.

Applicable Legal Jurisdiction

All terms and conditions related to our adventure activities, including rafting, water sports, and land-based tours, are governed by the laws of the Republic of Indonesia.

This includes:

• Legal disputes or claims arising from participation.
• Safety or service-related issues connected to third-party operators.
• The interpretation and enforcement of this Terms & Conditions document.

Exclusive Jurisdiction & Venue

All disputes arising from services facilitated by Wira Rafting Bali shall be subject to the exclusive jurisdiction of the courts in Denpasar, Bali, Indonesia.

You expressly waive any right to initiate proceedings in another country or jurisdiction. All legal actions must follow Indonesian legal procedures under local civil and commercial law.

Dispute Resolution Procedure

In case of any disagreement, both parties agree to:

• First attempt to resolve the matter amicably through direct communication.
• If needed, engage in mediation under Indonesian civil procedure.
• Pursue formal legal proceedings only as a last resort in the agreed court jurisdiction.

Force Majeure – Events Beyond Our Control

Wira Rafting Bali shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters (e.g., floods, earthquakes)
• Governmental restrictions or public safety orders
• Strikes, travel bans, or pandemics

In such cases, Wira Rafting Bali may reschedule, modify, or cancel the booking without incurring legal or financial liability.

Compliance with Local Law & Culture

Wira Rafting Bali and its partnered providers are committed to:

• Full compliance with all applicable Balinese and Indonesian legal regulations
• Observance of environmental, cultural, and safety requirements
• Cooperation with authorities during any formal investigation or inquiry

Amendment Policy – Wira Rafting Bali

As part of our commitment to clarity and service integrity, this section explains how and when Wira Rafting Bali, a branch of Wira Tour Bali, may update its Terms & Conditions.

While we organize and facilitate bookings for a wide range of adventure activities, each experience is carried out by our partner operators, who may also apply their own updated terms.

When and How We Amend Our Terms

1. Right to Amend

Wira Rafting Bali reserves the right to modify or update these Terms & Conditions at any time in response to:

• Operational changes
• Legal or regulatory developments
• Service or partner updates
• Customer feedback and risk mitigation needs

2. How We Notify Clients

Amendments will be communicated via one or more of the following channels:

• Our website: www.raftingbali.net
• Email newsletter (if subscribed)
• Social media announcements
• Booking confirmation messages (when applicable)

3. Effective Date

Unless explicitly stated otherwise, amendments take effect on the date they are published. They apply prospectively only and will not affect bookings confirmed before that date.

Clients are encouraged to review the Terms & Conditions before booking or participating in any activity.

Client Acknowledgment & Acceptance

By continuing to use Wira Rafting Bali’s services after any changes take effect, you are deemed to have accepted the revised terms.

It is the responsibility of each client to remain informed about the latest Terms & Conditions, including any operator-specific rules shared at booking.

Operator-Specific Amendments

Some updates may apply only to activities delivered by a specific third-party operator. These may include:

• Age or health requirements
• Insurance coverage scope
• Cancellation or refund terms
• Activity-specific safety obligations

Where applicable, such changes will be communicated at the time of booking.

Wira Rafting Bali is not liable for changes made solely by third-party operators without our prior knowledge or instruction.

Major Changes & Booking Impact

For significant amendments that affect confirmed bookings, we will:

• Notify impacted clients as early as possible
• Offer practical options (e.g., alternate terms, rescheduling, or refunds subject to provider approval)
• Strive to minimize disruption or inconvenience

Questions or Clarifications

If you have any questions regarding changes to these Terms & Conditions, please get in touch with our customer support team at:

• Email: [email protected]
• WhatsApp / Phone: See Contact Page.

Severability of the Amendments Clause

If any amendment is deemed unenforceable in a legal context, the remainder of the Terms & Conditions shall remain valid and binding.

Contact Information – Wira Rafting Bali

Wira Rafting Bali is a trusted branch of Wira Tour Bali, coordinating a variety of adventure activities — including river rafting, water sports, and guided outdoor tours — across the island. While licensed third-party providers execute our activities, our team is here to assist you with all bookings and support.

Agency Contact Details

Wira Rafting Bali

A branch of Wira Tour Bali

Address:
Jl. Raya Sampalan No.45
Kelurahan Sampalan Tengah, Dawan
Klungkung, Bali 80761 – Indonesia

Phone / WhatsApp: +62 813 3956 3400
Email: [email protected]

Opening Hours:
08:00 – 21:00 (WITA), Monday to Sunday

We respond to most WhatsApp or email inquiries within working hours.

For Activity-Specific Questions

For detailed information about a specific adventure (e.g., rafting conditions, gear, special requests), please refer to:

• The activity confirmation message is sent after booking
• The contact details of the assigned operator, provided by our team
• This ensures you receive accurate, real-time information from the operator managing your chosen activity.

General Support & Booking Assistance

Our customer service team is happy to assist you with:

• Activity recommendations
• Booking modifications or group arrangements
• Payment and cancellation queries
• Accessibility, insurance, or safety concerns

We aim to provide prompt, helpful, and friendly support from inquiry to adventure.

Responsibility Disclaimer

While we strive to assist with all communication, Wira Rafting Bali is not liable for inaccuracies or last-minute changes made solely by third-party activity providers.

We recommend confirming final details (such as pickup times, weather status, or required gear) directly with the assigned operator, whose contact information will be provided if the client requests it during their booking.