Terms and Conditions for Wira Rafting Bali: Your Guide to Adventure

Introduction Overview of Wira Rafting Bali

Welcome to Wira Rafting Bali, a prominent branch of Wira Tour, renowned for delivering various thrilling adventure activities throughout Bali. As a leader in tours and travel, we specialize in crafting exhilarating experiences that capture the essence of Bali’s adventurous spirit. While we expertly coordinate these adventures, a select network of experienced activity operators and companies carries out their successful execution. This strategic collaboration allows us to offer diverse experiences, from high-energy water sports to serene explorations of Bali’s natural wonders, ensuring every adventure meets our high safety and customer satisfaction standards.

Purpose of Terms and Conditions Wira Rafting Bali

The Terms and Conditions of Wira Rafting Bali are designed to establish a clear and mutual understanding between us and our valued clients. We aim to ensure your adventure is thrilling and memorable, emphasizing safety and organization. This document covers booking procedures, cancellation policies, roles, responsibilities, and other vital activities. We urge our customers to review these terms carefully to understand their rights and responsibilities fully. Agreeing to these terms means embarking on a seamless and enjoyable adventure experience in Bali.

About Us – Wira Rafting Bali

Wira Rafting Bali is a leading agency offering diverse, exhilarating activities in Bali. As a central facilitator, we connect you with distinguished providers of various courses and events, ensuring a memorable and safe experience. Our partnerships with top-rated companies across Bali allow us to offer these exceptional adventures at competitive prices.

Our Partnerships:

• Water Sports: We collaborate with esteemed operators like PT. Adi Dive & Water Sports, Club Aqua Bali, and PT. Submarine Safaris Asia for thrilling water sports adventures.
• River Rafting: For river rafting, we work with Avatar Rafting Adventures, Bali Mesari Wisata Rafting, and PT. Sobek Bali Utama, among others.
• Cycling Tours: Bali’s scenic routes are best explored with PT. Sobek Bali Utama’s cycling tours.

Each partner is selected for their commitment to excellence and safety, ensuring a secure and enjoyable experience for every adventurer. Learn more about us and how we can make your Bali experience unforgettable.

Key Terms Defined for Wira Rafting Bali Activities

• Definition of ‘Participant’: A ‘Participant’ includes anyone who books or is booked for experiences, tours, or events at Wira Rafting Bali. They must meet all age and health prerequisites for safety.
• Definition of ‘Activities’: Our ‘Activities’ span from rafting and water sports to cultural excursions, all managed by experienced operators to ensure safety and enjoyment.
• Definition of ‘Booking’: The process includes reservation, payment, and confirmation steps. Once confirmed, it indicates agreement to our terms and specific activity rules.

Booking Process and Requirements for Wira Rafting Bali

Join us at Wira Rafting Bali for a range of thrilling activities. Here’s a brief guide on how to secure your adventure:

Prices

The prices for our courses and events are subject to change, but the price is guaranteed at the time of booking.

How to Book

1. Choose Your Adventure: Visit our website for detailed information on various activities.
2. Complete the Booking Form: Provide necessary details like dates and participant numbers.
3. Availability Confirmation: We’ll confirm availability and inform you of your booking status.
4. Payment Process: Follow our payment instructions to secure your booking after confirmation.

For any assistance during the booking process, our customer support team is always ready to help.

Age and Health Restrictions

To ensure a safe and enjoyable experience, Wira Rafting Bali and our partnered activity operators have set specific age and health guidelines:

1. Minimum Age Requirements: As set by the operators, age limits for each activity can be found on individual activity pages. Those under 18 require parental or custodian approval.
2. Health Guidelines: Physical fitness is essential for participation. When booking, please inform us of any medical conditions, such as heart issues or asthma, to ensure your safety and make appropriate arrangements.

Required Documentation

To facilitate a smooth experience, our activity providers require specific documentation:

1. Identification Proof: All participants must have a valid ID or passport for age and identity verification.
2. Medical Disclosure: If you have disclosed any medical conditions, a medical form may be required at check-in for your safety.
3. Liability Waiver: A waiver provided by our activity provider must be signed, acknowledging the risks and agreeing to the terms of participation.

Please contact Wira Rafting Bali’s customer support team for any queries or additional information regarding the booking process.

Alterations to Bookings

Changes to bookings can be made, subject to conditions. Transferring a booking to another person is possible with advance notice. Significant changes close to the event date may be treated as new bookings. Contact us for alterations or additions to your group.

Payment Terms

At Wira Rafting Bali, a branch of Wira Tour offering a range of adventure activities in Bali, we understand that convenience and clarity in payment processes significantly enhance your experience.

Accepted Payment Methods

In our efforts to cater to a diverse international clientele, Wira Rafting Bali offers a variety of payment options. These include:

• Credit and Debit Cards: We accept most leading credit and debit cards.
• Bank Transfers: Secure bank transfer options are available for your convenience.
• Online Payment Platforms: We support selected reputable online payment systems for ease and security.

Please be aware that cash payments are not accepted for online reservations. All transactions are processed through secure channels to ensure the utmost safety and confidentiality of your financial details.

Payment Timeline and Deposits

To confirm your adventure with us, adhering to the following payment timeline is crucial:

• Deposit Payment: Upon reservation, a deposit is required. The specific amount will be communicated during the booking process and included in your activity’s total cost.
• Final Payment: The remaining balance of your activity cost must be settled at least 14 days before the scheduled activity date.
• Short-Notice Bookings: For reservations made less than 14 days before the activity date, the total amount will need to be paid at the time of booking.

Inclusion of Taxes in Prices

In our commitment to transparency and ease of planning for our guests, all activity and event prices listed on Wira Rafting Bali’s website and promotional materials include applicable taxes. This inclusive pricing policy ensures you see your final price with no hidden costs or additional charges. It’s our way of providing straightforward, upfront information, allowing you to focus on the excitement of your Bali adventure.

Cancellation and Refund Policy

This section details our cancellation and refund guidelines, designed to offer clarity and fairness to our customers.

Cancellation Procedure

At Wira Rafting Bali, we understand that plans can change. To ensure a smooth process for all parties, we have established the following cancellation procedures:

• Notification: All cancellation requests must be communicated to us in writing via email, WhatsApp, or our online platform.
• Time Frame: The request should clearly state the intended cancellation date and the name under which the booking was made.
• Acknowledgment: Upon receipt of your cancellation request, we will confirm and process it accordingly.

Refund Conditions

Our refund policy is designed to be as fair and accommodating as possible under various circumstances:

• On the Day of the Reservation: If you cancel on the day of your reservation, a cancellation cost of 100% of the total payment will be charged.
• No-Show on the Day: A no-show on the day of the reservation will also result in a 100% non-refundable charge of the total payment.
• Cancellation One Day Before (before 18:00 Bali Time): Cancellations made one day before the activity date before 18:00 Bali Time will incur a 50% cancellation fee of the total payment.
• Cancellation One Day Before (after 18:00 Bali Time): Cancellations made after 18:00 Bali Time one day before the activity date will be subject to a 100% cancellation fee.

Please note that specific activities or services may have unique cancellation policies detailed on their respective service and activity pages. 

Postponement Due to Weather Conditions

• Alternative Dates: Due to the unpredictable nature of the weather, some courses or events may be postponed for your safety. In these cases, alternative dates will be provided by the respective course or event companies. It’s important to note that no refunds are available in these situations.
• Group Activities: The same policy applies to group activities affected by weather conditions. The course or event companies will offer alternative dates.
• Inability to Attend Rescheduled Dates: If the rescheduled dates are not suitable for you, we regret that the course or event companies will not be able to refund the total cost.

Applicable Fees and Exceptions

In certain circumstances, additional considerations apply:

• Last-Minute Changes: If you need to change your booking within 48 hours of the activity, please contact us directly. Such changes may incur a fee, depending on the nature of the change and the availability of resources.
• No-Shows: Participants who fail to attend their scheduled activity without prior notification are not eligible for a refund.

We strive to ensure our policies are transparent and fair, providing peace of mind as you plan your adventure with Wira Rafting Bali. Please do not hesitate to contact our customer assistance team for any queries or exceptional cases.

Alterations by the Company

Conditions for Altering Booked Activities

We aim to make your experiences memorable and seamless at Wira Rafting Bali. However, it’s essential to recognize that alterations to booked activities might occasionally be necessary due to factors communicated by our activity service providers. These changes can arise from various circumstances, including weather conditions, safety requirements, or operational needs.

While Wira Rafting Bali coordinates these experiences, the activity operators/companies typically determine and communicate the actual modifications. We retain the right to make alterations, which might involve adjustments to the itinerary, schedule, or the nature of the activity itself. Our primary concern in these scenarios is your safety and enjoyment. While we endeavor to minimize such changes, we always aim to offer a secure and delightful experience.

Customer Rights in Alteration Scenarios

In instances where alterations occur, either by Wira Rafting Bali or our activity service providers, our commitment is to ensure you are informed and accommodated adequately. As our esteemed customer, you are entitled to the following:

• Notification: We will promptly inform you of any changes, providing detailed insights into the nature and reasons for these alterations.
• Alternative Options: Where possible, we will propose alternative arrangements that are equal to or surpass the quality of the original booking. These alternatives will be offered without any additional costs to you.
• Refunds: Should the alterations significantly deviate from the original nature of the activity and acceptable alternatives are unavailable, you may be eligible for a partial or full refund. This refund is contingent on approval from our activity service providers. Please note if the activity service providers do not authorize a refund, Wira Rafting Bali cannot issue one.
• Assistance and Support: Our team is committed to providing assistance and addressing any concerns you may have regarding the alterations. We strive to ensure that any changes have minimal impact on your overall experience.

We recognize that adjustments to your planned activities can be inconvenient. Therefore, we appreciate your understanding and flexibility in these situations. Also, we aim to maintain high satisfaction and enjoyment with Wira Rafting Bali, even in the face of unexpected changes.

Customer’s Responsibility

As a participant in the activities offered by Wira Rafting Bali, it is essential to understand and adhere to the following responsibilities:

Legal Compliance

1. Abiding by Laws: All participants must comply with local and Indonesian national laws during our activities. This includes, but is not limited to, traffic regulations, environmental laws, and public conduct standards.
2. Activity-Specific Rules: Certain activities may retain specific regulations and rules that must be obeyed for safety and legal reasons. Participants must adhere to these guidelines as explained by our staff or partners.

Respect for Local Customs

1. Cultural Sensitivity: Bali is rich in culture and tradition. We encourage our guests to respect local customs and traditions. This includes dressing appropriately in religious or traditional sites and considering local practices and ceremonies.
2. Environmental Respect: As part of our commitment to preserving Bali’s natural beauty, participants are urged to be environmentally conscious. This means not littering, disturbing wildlife, or damaging natural habitats.

Personal Belongings Management

1. Security of Belongings: Participants are responsible for the safety and security of their personal belongings. Wira Rafting Bali is not liable for any loss or damage to personal items brought to the activities.
2. Recommendations for Valuables: It is advisable to leave valuables, such as jewelry and excessive cash, in a secure place. If you must bring them, ensure they are stored securely and not left unattended.

Adherence to Rules and Conduct:

Adventure comes with responsibility. If any individual in your group engages in illegal or dangerous activities, including drug use or alcohol consumption before or during an activity, or does not follow the guidance of our leaders and managers, we must take serious steps. The course/event director and manager have the authority to discontinue the individual’s participation immediately without any liability on our part. In such cases, there will be no refunds, and the individual may be held accountable for any costs or losses incurred due to their actions.

Damage By Customers

In instances where damage or loss to vessels, equipment, or injury to persons occurs due to deliberate or grossly negligent actions by a participant, particularly if under the effect of alcohol or drugs or from failing to adhere to instructions from our staff, the responsible party will bear the total costs of repair, replacement, or other associated damages. Moreover, our course and event leaders maintain the authority to terminate participation in the activity immediately under such circumstances.

By accepting these terms, you acknowledge your role in ensuring secure and respectful conditions for all parties and the local community. We believe that adherence to these responsibilities will significantly enhance your experience and the experience of others in the beautiful setting of Bali.

Insurance Requirements

Need for Travel Insurance

We firmly believe in prioritizing your safety and peace of mind at Wira Rafting Bali. To this end, we strongly recommend that all our clients procure comprehensive travel insurance before partaking in any of our adventurous activities. Having adequate travel insurance is not just a prudent decision—ensuring your well-being during your travels in Bali is essential.

Travel insurance plays an essential role in safeguarding you against unforeseen circumstances. These include but are not limited to, medical emergencies, trip cancellations or interruptions, lost luggage, and unexpected incidents that could occur during your activities with our service providers. While we take every measure to ensure your safety, travel insurance provides an additional layer of security, allowing you to enjoy your adventures with greater confidence and tranquillity.

Recommended Insurance Types

When selecting travel insurance, we advise choosing a policy that comprehensively covers the nature of the activities you plan to engage in. Look for policies that include:

• Medical Coverage: Ensure that your policy covers medical treatment costs, including hospitalization and emergency medical transportation if needed.
• Trip Cancellation and Interruption: This can reimburse you for pre-paid, non-refundable expenses if your trip is interrupted or canceled due to reasons covered by your policy.
• Personal Liability: In the rare event of causing injury to someone else or damaging property while on your trip.
• Adventure Sports Coverage: As our activities often involve adventure sports, ensure your policy covers these specific activities.
• Baggage and Personal Effects Coverage: To cover loss, theft, or damage to your personal belongings during your trip.

We recommend reviewing your policy details thoroughly to ensure that it fulfills your precise requirements and provides adequate coverage for the entirety of your stay in Bali.

Please note that Wira Rafting Bali, a tour and travel agency in Bali, does not provide personal accident insurance for activities customers book through us. Our activity or service providers/companies provide the activity insurance, and each provider/company has its terms of insurance policy for participants.

Also, each participant is responsible for ensuring they have suitable insurance coverage. This aligns with our commitment to your safety and embodies a responsible approach to adventure tourism.

Our team is always available to provide guidance and support if you have any questions or need assistance regarding insurance options or requirements.

Safety and Risk Disclosure

This section is designed to inform you, our valued participants, about the inherent risks involved in the adventure activities offered by Wira Rafting Bali and the comprehensive safety measures our activities and service providers have in place.

Risks in Activities

At Wira Rafting Bali, we recognize that adventure activities naturally come with certain risks. These may include, but are not limited to, the physical exertion of rafting or other water sports, the unpredictability of natural water bodies, and the challenges of navigating varying terrains. Our clients must understand and acknowledge these risks to make informed decisions about their participation.

While our activities and service providers strive to conduct all activities under the safest conditions, we must recognize that adventure sports can never be entirely risk-free. Participants should be aware of potential hazards, such as swift water currents, natural obstacles, and the physical demands of water sports activities.

Safety Measures

Wira Rafting Bali, a branch of Wira Tour in Bali, offers exhilarating rafting adventures and various other activities across Bali. Our commitment lies in collaborating with providers who maintain the highest safety standards. Understand global safety standards in adventure tourism.

Here are the critical safety measures implemented by our service providers:

1. Experienced Guides and Staff: Each activity, whether rafting or another adventure, is led by our partners’ experienced and professionally trained guides. These experts are familiar with Bali’s diverse environments and skilled in emergency response techniques.
2. Regular Equipment Checks: Our service providers inspect all equipment to ensure safety. This includes rafts, life jackets, helmets, and other necessary gear, ensuring everything is in top condition for your adventure.
3. Comprehensive Safety Briefings: Participants receive thorough safety briefings from the guides before any activity. These briefings cover crucial information about the specific activity, detailed safety protocols, and instructions on reacting in an emergency.
4. Adherence to Safety Protocols: Our service providers strictly follow safety protocols and guidelines. This encompasses managing group sizes, observing age and health restrictions, and assessing weather conditions to ensure safe and enjoyable experiences for everyone.
5. Emergency Preparedness: Equipped with emergency communication devices and first aid supplies, our service providers are well-prepared to handle any unforeseen situations. They have established protocols designed to offer swift and efficient assistance in emergencies.
6. Continuous Monitoring: Throughout each activity, the situation is continuously monitored. This includes monitoring weather changes, assessing participants’ well-being and other relevant factors, and allowing for real-time decisions to ensure the group’s safety.
7. Insurance Coverage: All activities conducted by our service providers are comprehensively insured. This added layer of security is a testament to our commitment to your peace of mind during your adventures in Bali.

By choosing Wira Rafting Bali for your adventure experiences, you acknowledge these risks and agree to comply with our activity providers’ safety guidelines and instructions. Your safety and enjoyment are paramount to us, and we strive to offer an unforgettable and secure adventure experience in Bali.

Health and Accessibility

As part of the Wira Tour family, Wira Rafting Bali offers various adventure activities in Bali. It’s important to note that while we at Wira Rafting Bali organize and facilitate these experiences, the actual execution of each activity is managed by our carefully selected activity operators/companies. This section outlines the health requirements and accessibility considerations maintained by these operators.

Health Prerequisites for Participation

All adventure activities, including but not limited to rafting, require a certain level of physical fitness and health. The activity operators/companies who are responsible for conducting these experiences stipulate the following health prerequisites:

1. Medical Fitness: Participants should be in good health and free from any medical conditions that the physical demands of the chosen activity could exacerbate. This includes, but is not limited to, heart conditions, severe asthma, or recent surgeries.
2. Disclosure of Health Conditions: Participants must disclose any existing health conditions or concerns to the activity operators before engagement. This enables the operators to assess suitability and make necessary accommodations.
3. Professional Medical Advice: If you have any health concerns or are unsure about your ability to participate in an activity, we strongly advise consulting with a healthcare professional before booking.
4. Carrying Medication: If you require medication, you must carry it and inform the activity operator of its nature and use.

Read more about health and fitness requirements for water sports.

Accessibility for Disabled Tourists

Through its partner activity operators/companies, Wira Rafting Bali strives to make our adventure activities as inclusive and accessible as possible. However, the nature of some activities may pose limitations. Here’s what we offer:

1. Prior Assessment: Potential participants with disabilities are encouraged to contact Wira Rafting Bali before booking. We can then liaise with our activity operators to assess the feasibility of participation in the chosen activity.
2. Facilities and Equipment: Where possible, our activity operators will provide specialized equipment and facilities to accommodate disabled tourists. Please note that the extent of these accommodations may differ depending on the activity and location.
3. Personalized Assistance: Depending on the situation, personalized assistance may be arranged to ensure a safe and enjoyable experience for disabled participants.
4. Advance Notice: We request that you provide advance notice of any specific needs or accommodations required, allowing sufficient time for our activity operators to make the necessary arrangements.

We at Wira Rafting Bali, along with our partner activity operators/companies, are committed to ensuring that our adventures are accessible to as many people as possible, respecting the limitations imposed by the nature of each activity.

Liability Clause

This section outlines the scope of liability for Wira Rafting Bali, a branch of Wira Tour in Bali, which offers our esteemed clients a diverse range of adventure activities. Understanding the nature of our services and the extent of our responsibility in providing these experiences is essential.

Limitations of Agency’s Liability

Wira Rafting Bali, as a facilitator of adventure activities, collaborates with a network of highly skilled and experienced activity operators/companies. While we are committed to arranging a variety of exhilarating experiences for you, from rafting to other adventure activities in Bali, we want to clarify our position regarding liability:

1. Operational Responsibility: While Wira Rafting Bali organizes and facilitates access to various adventure activities, the execution and operational responsibility of each activity rests with the respective activity operators/companies. These entities are carefully selected for their expertise, reliability, and adherence to safety standards.
2. Liability for Incidents: Wira Rafting Bali does not directly provide adventure services and, as such, cannot be held liable for any incidents, accidents, or mishaps that may occur during the activity. This limitation of liability extends to any damages, injuries, or losses incurred during the activities organized by the external operators/companies.
3. Quality and Safety Assurance: While we ensure that each of our partnered activity operators/companies meets high standards of quality and safety, Wira Rafting Bali is not directly responsible for the individual conduct of these operators or the unforeseen outcomes of their activities.
4. Participant Acknowledgement: By engaging in activities arranged by Wira Rafting Bali, participants acknowledge this division of responsibility and understand that they are partaking in these activities under the management and care of the respective activity operators/companies.
5. Emergency Response and Assistance: In any emergency or incident, the immediate response and handling will be under the purview of the activity operators/companies. Wira Rafting Bali will assist in communication and coordination but does not assume direct responsibility for emergency handling.
6. Feedback and Concerns: While we take great care in choosing our partners, we value your feedback regarding any aspect of the activities. Any concerns or issues should be communicated to Wira Rafting Bali, and we will address them with the respective activity operators/companies to ensure continuous improvement in our offerings.

By choosing Wira Rafting Bali for your adventure experiences in Bali, you trust us to provide well-organized and diverse activities. We are committed to ensuring that your experiences are memorable and conducted within a framework of safety and professionalism, even as the direct execution of these activities lies in the capable hands of our selected activity operators/companies.

Complaints Procedure

At Wira Rafting Bali, a branch of the esteemed Wira Tour in Bali, we’re committed to ensuring that your experience with our adventure activities, beyond just rafting, is nothing short of exceptional. While we orchestrate various thrilling experiences, it’s essential to recognize that the execution of each activity is expertly managed by our carefully chosen activity operators/companies.

Process for Lodging Complaints

Should you have any concerns or issues during your adventure experience, we encourage you to follow these steps to complain:

1. Immediate Reporting: Ideally, raise any concerns or issues directly with the activity leader or representative at the time of occurrence. This allows for the possibility of immediate resolution.
2. Contact Wira Rafting Bali: If the issue is not resolved on the spot or if it’s more appropriate, please bring your concern to our attention. You can contact Wira Rafting Bali via email, phone, or in person at our office.
3. Provide Detailed Information: When lodging your complaint, please provide as much detail as possible, including the date, time, nature of the issue, and any relevant communication with the activity operator.

Complaint Resolution Approach

Our approach to resolving complaints is grounded in fairness and attentiveness:

1. Acknowledgment of Complaint: We aim to promptly acknowledge receipt of your complaint, typically within 24 hours.
2. Investigation: We will perform a detailed study into your complaint. This involves liaising with the relevant activity operator/company to gather all necessary information and perspectives.
3. Resolution and Feedback: Our goal is to resolve complaints efficiently and satisfactorily. We will communicate the outcome of our investigation to you and provide a resolution or explanation as soon as possible.
4. Follow-up: If necessary, we will implement measures to prevent future occurrences. We may follow up to ensure you’re satisfied with the resolution and overall experience with Wira Rafting Bali.

Your feedback is invaluable to our mission to provide outstanding adventure experiences in Bali. While Wira Rafting Bali coordinates these experiences, our esteemed activity operators/companies are directly responsible for executing activities. However, we take your satisfaction very seriously and will do our best to handle any problems you might have.

Privacy Policy

As a prominent branch of Wira Tour in Bali, Wira Rafting Bali is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your data and our compliance with applicable data protection laws. While we orchestrate various adventure activities in Bali, including rafting, we must understand that these activities are carried out by our trusted activity operators/companies, who may have their data-handling practices.

Data Collection and Usage

1. Information Collection: When you book an activity with Wira Rafting Bali, we collect necessary personal information, such as your name, contact details, and payment information. This data is essential for processing your bookings and providing our services.
2. Usage of Information: The information you provide is used primarily to manage your bookings, communicate with you about your planned activities, and process transactions. We may also use your contact information to inform you of future offers or services related to Wira Rafting Bali.
3. Sharing with Activity Operators: As we collaborate with various activity operators/companies to execute the activities, your relevant data may be shared with these entities to facilitate your participation in the chosen experiences. These operators are entrusted to use your information solely for the specific purpose of conducting the activities.

Compliance with Data Protection Laws

1. Adherence to Regulations: Wira Rafting Bali adheres to the prevailing data protection laws in Bali and Indonesia. We take our responsibility to protect your data seriously and implement appropriate measures to ensure its security.
2. Data Rights: You have rights regarding your data, including access, correct, or request to delete your information. If you have any concerns about how your data is handled, you are encouraged to contact us.
3. Data Security: We employ robust security standards to safeguard your data from unauthorized access, alteration, exposure, or destruction. Our commitment extends to ensuring that our activity operators/companies also uphold these standards.
4. Policy Updates: This privacy policy may be revised occasionally to reflect modifications in our practices or regulatory updates. We encourage you to inspect it regularly to stay informed about how we are protecting your information.

You trust us with your data by choosing Wira Rafting Bali for your adventure experiences. We are dedicated to honoring that trust by handling your information responsibly and transparently.

Intellectual Property

This section outlines the intellectual property policies of Wira Rafting Bali, a tour and travel agency in the Bali branch of Wira Tour, focusing on our ownership of agency materials and the use of promotional content. We offer various adventure activities in Bali, collaborating with expertly chosen activity operators and companies.

Photo & Video Usage

Our partnered course and event companies often capture photographs and videos of participants, including those under 16, during activities. These images may feature in our brochures, social media, and other promotional outlets. Should you prefer not to have your images used, you can opt-out by contacting us at [email protected].

Ownership of Agency Materials

As part of the Wira Tour Bali branch, Wira Rafting Bali creates and utilizes various materials for promotion and information. These materials include, but are not limited to, website content, brochures, photographs, and videos. It’s important to note that while Wira Rafting Bali orchestrates a range of adventure experiences, the execution and operational aspects of each activity are managed by our carefully selected activity operators and companies.

All materials created by Wira Rafting Bali, regardless of their use in promoting activities managed by our partners, remain the intellectual property of Wira Rafting Bali. This ownership extends to any content we produce or commission, including promotional videos, images, written descriptions, and marketing collateral.

Use of Promotional Content

Promotional content, including images and videos featuring our adventure activities, may occasionally include contributions from or collaborations with our activity operators/companies. Such content is primarily used to showcase our range of experiences and provide prospective clients with a glimpse of what they can expect when booking with us.

While the execution of these activities is managed by our partner operators/companies, the use of any related promotional content on our platforms is governed by agreements between Wira Rafting Bali and these entities. We ensure that all promotional materials used are appropriately licensed or owned by Wira Rafting Bali.

We encourage our partners and customers to share their experiences and content through their channels. However, the redistribution or commercial use of any material owned by Wira Rafting Bali requires our express permission. This approach ensures that the integrity of our brand and the authenticity of the customer experience are maintained while respecting the intellectual property rights of all parties involved.

Governing Law and Jurisdiction

This section outlines the legal framework and jurisdiction that govern the terms and conditions of the adventure activities offered by Wira Rafting Bali, a dedicated branch of Wira Tour in Bali. We specialize not only in rafting but also in various other exhilarating adventure experiences across Bali.

Applicable Legal Jurisdiction

While Wira Rafting Bali is responsible for organizing and facilitating these adventure activities, it’s crucial to understand that the execution and operation of each activity are managed by our meticulously selected activity operators or companies. These entities are experts in their respective fields and bring a wealth of experience and regional proficiency to ensure a safe and enjoyable experience for all participants.

The terms and conditions of each activity, including any legal liabilities and obligations, are governed by and construed by the laws of Indonesia, precisely the jurisdiction where the activity occurs. This legal jurisdiction applies to any disputes or legal issues emerging out of or in association with the activities:

1. Scope of Jurisdiction: All legal matters, disputes, or claims associated with the activities organized by Wira Rafting Bali fall under the jurisdiction of the courts of Bali, Indonesia.
2. Compliance with Local Laws: Wira Rafting Bali and our partnered activity operators/companies adhere strictly to Bali’s local laws and regulations. This ensures a safe and compliant environment and respects the region’s cultural and legal norms.
3. Resolution of Disputes: In the event of any disputes or legal issues, participants agree first to seek resolution through amicable negotiation, adhering to the local legal processes as governed by the laws of Bali, Indonesia.

By engaging in activities with Wira Rafting Bali and its partnered activity operators/companies, participants acknowledge and agree to the terms set within this jurisdiction. This agreement underscores a commitment to legal compliance, safety, and the highest standards of adventure experiences provided under the umbrella of Wira Tour’s Bali branch.

Amendment Policy

This section outlines the procedure for amending the terms and conditions under which Wira Rafting Bali, a branch of the renowned Wira Tour in Bali, facilitates various adventure activities for its clients. It’s important to note that while Wira Rafting Bali orchestrates these experiences, the direct execution of each activity is expertly managed by our network of carefully selected activity operators/companies.

Procedure for Amending Terms

1. Notification of Amendments: Wira Rafting Bali reserves the right to amend these terms and conditions as necessary. Any modifications will be communicated to our clients through official channels, including our website, email newsletters, and social media platforms.
2. Effective Date of Amendments: Revisions will take effect from the date they are posted on our website unless otherwise stated in the amendment notification. Clients should regularly review the terms and conditions to stay informed of any changes.
3. Client Acknowledgement: By continuing to engage with Wira Rafting Bali’s services after amendments have been made, clients are deemed to have accepted the revised terms. It is the responsibility of each client to understand and comply with the current terms at all times.
4. Operator/Company-Specific Amendments: Given that Wira Rafting Bali collaborates with various activity operators/companies, certain amendments may pertain specifically to the terms of a particular operator/company. Clients should be aware that these specific amendments will be applicable when participating in activities managed by those operators/companies.
5. Consultation for Major Changes: For significant amendments that might affect existing bookings or client experience, Wira Rafting Bali will endeavor, where possible, to consult with affected clients in advance and provide adequate notice to ensure minimal disruption.
6. Contact for Queries: Clients with questions or who require clarification on any amendments are encouraged to contact Wira Rafting Bali’s customer service team for further assistance.

Contact Information

This section provides essential details on how to get in touch with Wira Rafting Bali, a dynamic branch of the Wira Tour agency located in Bali. While specializing in rafting, we offer various adventure activities across Bali, facilitated through our network of skilled and trusted activity operators.

Agency Contact Details

Wira Rafting Bali (A Branch of Wira Tour):

• Address: Jl. Raya Sampalan No.45, Kelurahan Sampalan Tengah, Dawan, Klungkung, Bali 80761
• Phone: +62 813 3956 3400.
• Email: [email protected]
• Operating Hours: Open 08:00 – 21:00, Mon-Sun.

For Activity-Specific Queries:

For inquiries about specific activities at Wira Rafting Bali, we recommend directly contacting our experienced activity operators, who share details upon booking confirmation. This ensures accurate and expert information for each adventure.

Customer Service and Support:

Our dedicated customer service team is eager to help with general inquiries or assistance with bookings, ensuring a seamless and enjoyable experience from start to finish.