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Understanding What We Collect and Why It Matters
Types of Data Collected
Gathering Essential Information for Your Journey
At Wira Tour Bali, we collect only the information necessary to enhance your travel experience. This includes:
- Personal Identification Details: Your full name, contact information, and identification documents (like passport numbers), which are essential for booking tours and accommodations.
- Contact Information: Email address and phone number, crucial for sending booking confirmations, travel updates, and helpful information about Bali.
- Travel Preferences and Needs: Information about your travel dates, preferences, and any special requirements you have, enabling us to customise your Bali experience.
- Payment Information: Securely handled details for transaction purposes, ensuring smooth booking processes.
We aim to use this information to create a seamless, enjoyable, and personalised Bali adventure.
Methods of Data Collection
How We Gather Your Information
To collect the data necessary for providing our services, we employ various methods:
- Direct from You: Most of the information we collect is provided by you when you make a booking, sign up for our newsletter, or contact us for inquiries.
- Through Our Website: When you visit our website, we use forms for bookings, queries, and cookies that help us understand your preferences and improve your browsing experience.
- Third-Party Services: For users booking through partner platforms or agents, we may receive your data from these third parties, ensuring they comply with privacy standards.
Every data collection method prioritises security and transparency, ensuring your data is handled carefully and respectfully.
Purpose of Data Collection
Why We Collect Your Data: Tailoring Our Services to Your Needs
Understanding the purpose behind collecting your data is crucial in maintaining transparency and trust. At Wira Tour Bali, we collect data with clear and specific objectives to enhance your travel experience.
Booking and Services
Facilitating Your Travel Arrangements
Our primary use of your data is to manage and facilitate travel bookings. This includes:
- Booking Management: Using your details to confirm and manage your tour and accommodation bookings.
- Customer Support: We offer personalised assistance and respond to your queries, ensuring a smooth travel experience.
- Personalised Services: Tailoring our offerings based on your preferences and requirements, such as dietary needs, accommodation preferences, and travel itinerary adjustments.
Marketing and Communications
Keeping You Informed and Engaged
Your contact information enables us to:
- Update You on Offers and Services: Send you information about special offers, new services, or travel tips that might enhance your Bali experience.
- Newsletters: If you opt in, we’ll send you our newsletter containing curated content about Bali’s destinations, culture, and events.
Enhancing Your Future Experiences
We continuously aim to improve our services and offerings. Your data helps us:
- Understand Customer Preferences: Analysing travel trends and preferences to offer more of what you love.
- Feedback and Reviews: Using your feedback to enhance our tour packages and customer service.
- Website Optimisation: Understanding how you navigate our site to make it more user-friendly and informative.
We’re committed to using your data responsibly in these areas, ensuring it directly contributes to a more enjoyable and hassle-free Bali adventure for you.
How and Why We Share Your Information
At Wira Tour Bali, we understand that sharing personal data is significant. We want you to know that any data sharing is done with careful consideration, respecting your privacy and the trust you place in us.
Collaborating Responsibly for Enhanced Services
Our service involves coordinating with various partners to deliver the best Bali experience. Here’s how we handle this:
- Travel Partners and Service Providers: We share necessary details with hotels, transport services, and tour operators to confirm your bookings and arrangements. This sharing is strictly limited to what is essential for your service.
- Payment Processing: We collaborate with trusted financial institutions to secure payment transactions, sharing only the required payment data under strict confidentiality agreements.
- Travel-Related Offers: Occasionally, we may present offers from third-party providers that could enhance your travel experience. However, your contact details are never shared without your explicit consent.
Legal Obligations vs. User Privacy
Respecting Legal Requirements While Protecting Your Privacy
We adhere to legal obligations at Wira Tour Bali and protect user privacy. Our approach to data sharing under legal requirements, such as with law enforcement, is guided by both Indonesian law and international legal standards.
- Law Enforcement and Legal Requests: In situations where we are legally required to disclose personal data, such as responding to law enforcement requests or court orders, we do so by the applicable laws. Our commitment is to ensure that any data sharing is legally justified and conducted in a manner that respects your privacy rights.
- Adherence to Indonesian Law and International Standards: We strictly comply with Indonesian legal requirements and align our practices with international legal standards. This approach ensures we handle your data responsibly and securely, especially regarding legal obligations.
- Balancing Compliance and Privacy: In every instance of data sharing under legal obligations, we carefully consider the implications for user privacy. We aim to balance our legal responsibilities with our commitment to protecting your personal information, ensuring your privacy rights are not compromised.
- Transparency and Communication: Should you need to share your data under legal obligations, we strive to maintain transparency and keep you informed as far as legally permissible. We aim to create and keep your trust, ensuring you understand how and why your data may be shared in these circumstances.
We take our legal obligations seriously while prioritising the protection of your privacy. Our practices reflect a deep respect for both the law and the privacy rights of our users.
Our Commitment to Protecting Your Information
At Wira Tour Bali, we take the security of your data very seriously. We understand that the safety of your information is crucial to maintaining your trust and ensuring a worry-free travel experience.
- Secure Systems: Our website and booking platforms use industry-standard encryption and safety standards to safeguard your data from unauthorised access.
- Continuous Monitoring: We regularly update and monitor our systems to prevent security breaches and to ensure your information is handled safely.
- Employee Training: Our team is trained in data protection and privacy, ensuring that your details are handled with the utmost care and confidentiality.
While no system can be completely infallible, we are committed to employing robust, up-to-date security practices to safeguard your information.
Empowering You with Control Over Your Information
At Wira Tour Bali, we respect your privacy rights and ensure that our processes for exercising these rights fully comply with international standards and local Indonesian laws.
Accessing Your Data
Your Right to Know and Manage Your Information
- Data Access Requests: You have the right to access the personal information we hold about you. Our process is straightforward and designed to comply with GDPR and Indonesian data protection regulations, allowing you to review your data for accuracy or any other purpose.
- Transparent Procedures: We provide clear instructions on making these requests and ensure a prompt and compliant response.
Data Correction and Deletion
Accuracy and Control Over Your Data
- Correction of Data: In line with GDPR and Indonesian data protection laws, you have the right to have any inaccurate personal data corrected. We have established a simple and effective process to update your information.
- Deletion of Data: You also have the right to request the deletion of your data from our records. This process respects your privacy decisions and complies with the necessary legal requirements.
- Efficient Processing: All data correction or deletion requests are handled promptly and by the relevant legal provisions.
We are committed to empowering you with control over your data while ensuring our compliance with GDPR and Indonesian data protection laws. We aim to make exercising your rights seamless and effective, reinforcing your trust in us. Learn more about the Indonesian Information and Data Protection Commissioner’s guidelines.
Cookies and Tracking Technologies
Enhancing Your Online Experience
In our effort to provide a seamless and personalised browsing experience on our website, Wira Tour Bali employs cookies and other tracking technologies. Here’s how they work for your benefit:
- Understanding Cookies: A cookie is a small data file held on your device when you visit a website. It helps the site remember your preferences and settings for future visits.
- Benefits to You: Cookies enable us to customise your browsing experience, remember your preferences, and make your interactions with our site more efficient.
- Your Control and Choices: While cookies enhance your experience, you have control over them. You can turn off cookies through your browser settings, though be aware that this may affect the functionality and features available to you on our site.
We use these technologies to make online interactions with Wira Tour Bali enjoyable and convenient. Learn more about how cookies improve your browsing.
Keeping You Informed About Changes
Your continued use of our services after any changes signifies your acceptance of these changes and your agreement to abide by the updated policy. Read about recent updates in data protection laws.
Additional Aspects of Our Data Handling Practices
This section details specific areas of our data management practices, ensuring you completely understand how we handle your information.
International Data Transfers
Managing Your Data Across Borders
- Cross-Border Transfers: Given the international nature of travel, your data may be transferred to and processed in countries other than your home country. These transfers are essential for facilitating your travel arrangements.
- Safeguarding Measures: We ensure that all international data transfers comply with relevant data protection laws and that your data is protected with appropriate safeguards.
How Long We Keep Your Information
- Retention Period: We retain your data only as long as necessary for the purposes for which it was collected, such as fulfilling travel arrangements and complying with legal obligations.
- Review and Deletion: We regularly review the data we hold and delete anything that is no longer required. You can also request the deletion of your data.
Extra Care for Young Travelers
In our commitment to protecting the privacy of young travellers, Wira Tour Bali adheres to the Indonesian Minister of Communication and Informatics Regulation, which is No. 20 of 2016 on Personal Data Protection in Electronic Systems, as well as other relevant child protection laws.
- Age Restrictions: Our services are not directed to children under 13. We do not knowingly collect personal data from children under this age without parental consent.
- Parental Consent and Supervision: In cases where we need to collect data from children under 13 for travel bookings or other relevant services, we do so only with explicit parental permission. We advise parents and caregivers to watch their children’s online activities actively and to use our services in a manner that is in the best interest of the child.
- Protecting Children’s Data: We apply stringent measures to ensure the security and confidentiality of children’s data. Our practices are designed to comply with local regulations, safeguarding the privacy and rights of our youngest customers.
This approach to children’s privacy reflects our understanding of the special care required in handling their personal information and our commitment to ensuring a safe and enjoyable travel experience for families.
Adhering to Global and Local Data Protection Standards
At Wira Tour Bali, our commitment to protecting your data extends beyond global standards, including strict adherence to local Indonesian data protection laws.
- GDPR Compliance: We diligently follow the General Data Protection Regulation (GDPR) for our European travellers, ensuring the highest data privacy and security standards.
- Indonesian Data Protection Laws: In compliance with Indonesian data protection regulations, including the Indonesian Minister of Communication and Informatics Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems, we take all necessary steps to safeguard your data. This includes respecting your rights as a data subject and implementing robust security measures.
- Continuous Updates: We regularly review and update our practices to align with international and Indonesian data protection laws, reflecting our dedication to safeguarding your information.
- Comprehensive Approach: Our approach to data protection encompasses every aspect of our operations, ensuring that your privacy and rights are respected at every level of our service.
We take these responsibilities seriously, understanding that your trust in us is paramount. Our policies and practices are designed to comply with all applicable laws and regulations, assuring your data is held with care and respect.
Respecting Your Preferences and Autonomy
At Wira Tour Bali, we understand the importance of providing clear and accessible options to control how your data is used.
- Marketing Communications: You can opt out of acquiring marketing communications from us anytime. If you no longer wish to acquire such communications, you can effortlessly unsubscribe using the link in our emails or by reaching us directly. We ensure that this process is straightforward and respects your decision promptly.
- Clear Instructions and Support: We provide clear instructions on exercising your opt-out rights and are always available to assist you if you have any questions or need further guidance.
We are committed to ensuring that your choices regarding data use are respected and that opting out is as easy as possible. Your privacy and autonomy are paramount to us, and we strive to provide you with control over how your information is handled.
Automated Decision Making and Profiling
Balancing Technology with Human Insight
At Wira Tour Bali, we use advanced technology to enhance your experience, but we also recognise the importance of human oversight in automated processes.
- Personalisation Algorithms: Our website uses automated algorithms to personalise your experience, such as recommending tours or activities based on your browsing history, preferences, and previous interactions. These algorithms help us tailor our offerings to suit your interests better.
- Human Oversight: We ensure that significant decisions affecting your travel experience are not solely based on automated processing. Our team regularly reviews and oversees these automated processes, providing a crucial layer of human judgment and intervention. This approach allows us to balance efficient technology use with personalised human interaction.
- Your Rights and Choices: You can oppose automated decision-making and profiling in compliance with GDPR and other relevant data protection laws. If you have concerns or prefer a more personal touch, you can request human intervention or express your decision preferences directly to us. We are committed to respecting your choices and providing a travel planning experience that meets your needs.
Our goal is to utilise technology to improve, not replace, the human elements of our service. We believe in the power of technology to improve your experience while maintaining the personal touch that makes your journey with Wira Tour Bali unique.
Contact Information: Wira Rafting Branch of Wira Tour Bali
We’re Here to Help with Your Privacy Concerns
- Email: firstname.lastname@example.org
- Phone: Phone: +62 813 3956 3400
- Physical Address: Jl. Raya Sampalan No.45, Kelurahan Sampalan Tengah, Dawan, Klungkung, Bali 80761.
We value your feedback and questions, as they help us improve and ensure we meet your privacy and security expectations.