Terms and Conditions for Raftingbali.net Bookings

Terms and Conditions Last updated: 26 November 2025 (WITA).

Raftingbali.net is operated by Wira Tour Bali, a licensed Indonesian travel agency (NIB 9120007512702, KBLI 79121 & 79111).

Rafting By Wira Tour Bali (“Wira Rafting Bali”) is the rafting-focused brand used on this website. Wira Tour Bali acts only as a booking facilitator. All rafting trips and other Activities are run and insured by independent, licensed third-party operators.

Quick summary – at a glance

Who we are:

Rafting By Wira Tour Bali (“Wira Rafting Bali”) is the rafting-focused brand of Wira Tour Bali, a licensed Indonesian travel agency (NIB 9120007512702, KBLI 79121 & 79111). Wira Tour Bali operates this website (raftingbali.net).

Our role:

Wira Tour Bali is your booking facilitator only. All rafting, water sports, cycling tours, and other Activities are operated and insured by independent, licensed third-party operators (“Operators”), not by Wira Tour Bali.

Payments & deposits:

Payments are made by bank transfer (IDR), PayPal, Wise/Revolut, or GoPay. Deposits are normally non-refundable. The remaining balance is usually due at least 14 days before the Activity.

Cancellations:

Cancellation and refund rules are Activity-specific and are set by each Operator. The exact policy for your booking is shown on the relevant Activity page and in your Booking confirmation.

Unless a specific Activity page or Operator policy states otherwise, our general rules are:

• Same-day cancellation or no-show: 100% fee (no refund).
• 1 day before the Activity:
  • Before 15:00 WITA: 50% refund
  • After 15:00 WITA: no refund

Operators:

Independent, licensed third-party Operators run activities. They are responsible for on-site safety, equipment, staff, and compliance with the law.

Contact:

For questions, changes, or support, contact WhatsApp +62 813 3956 3400 or [email protected] (08:00–21:00 WITA, Monday–Sunday), or use the enquiry form on our Contact page.

This summary is for convenience only. The full Terms & Conditions below are the legally binding version.

1. About Rafting By Wira Tour Bali & Our Role

Raftingbali.net is operated by Wira Tour Bali, a licensed Indonesian travel agency (NIB 9120007512702, KBLI 79121 & 79111). Rafting By Wira Tour Bali (“Wira Rafting Bali”, “we”, “us”) is the rafting-focused brand we use for Activities promoted and booked on this website.

Registered office and contact details:

Wira Tour Bali

Jl. Raya Sampalan No.45, Kelurahan Sampalan Tengah, Dawan, Klungkung, Bali 80761 – Indonesia

Opening hours: 08:00–21:00 WITA (Monday–Sunday)

In these Terms:

• Wira Tour Bali is the legal entity you contract with as your booking facilitator.
• We arrange and coordinate Bookings for rafting and other Activities advertised on raftingbali.net and via our official channels.
• We do not own, manage, or operate any Activities listed on our website or via our channels. We are not the rafting operator or Activity operator.

All Activities are delivered by independent, licensed third-party operators (“Operators”), who:

• Hold their own licenses and insurance.
• They are solely responsible for on-site safety, equipment, staff, and regulatory compliance.

We select and monitor Operators based on safety record, regulatory compliance, service quality, and guest feedback. Learn more about who we are and how we work on our About Rafting By Wira Tour Bali page.

1.1 Our Partners (Operators)

Examples of Operators we may work with (non-exhaustive and subject to change):

Rafting Operators:

• Avatar Rafting Adventures
• Bali Mesari Wisata Rafting
• PT. Sobek Bali Utama
• Other licensed and certified rafting providers

Water Sports Providers:

• PT. Aditya Water Sports
• Surya Water Sports
• Other verified operators offering insured water-based activities

Cycling Tour Providers:

• PT. Sobek Bali Utama
• Other licensed local guides for select routes and private experiences

For the legal effect of this booking-facilitator role, see especially Sections 8–11 (Insurance, Safety & Risk, Liability, Complaints).

2. Purpose of These Terms and Conditions

These Terms and Conditions form a legally binding agreement between you (the Participant) and Wira Tour Bali as your booking facilitator for Activities arranged through Rafting By Wira Tour Bali and the raftingbali.net website.

They apply to all Activities you can book through this website, including rafting trips, water sports, cycling tours, temple visits, cultural excursions, Kecak dance performances, and other tours or tickets listed on raftingbali.net.

They set out:

• How Bookings and payments are confirmed
• Participation, eligibility, and safety obligations
• Cancellation, rescheduling, and refund rules
• Legal disclaimers, acknowledgment of risk, and the roles of Operators

By submitting a reservation request (via WhatsApp, website, email, or other channels) and accepting a Booking confirmation, you confirm that you have read, understood, and accepted these Terms and Conditions.

We may periodically review and update the website and marketing content to reflect changes in services, prices, regulations, or legal requirements. Still, your Booking confirmation and these Terms remain the primary reference for your rights and obligations.

3. Definitions

3.1 Participant

“Participant” means any person who:

• Books, is booked, or takes part in any Activity arranged through Rafting By Wira Tour Bali, and
• Meets the minimum age and health requirements for that Activity.

Participants must:

• Be in sufficient physical condition to safely complete the Activity.
• Have legal capacity to enter into binding agreements (or be represented by a parent/legal guardian)
• Follow all safety instructions and rules issued by the Operator.

For minors:

• Written consent from a parent or legal guardian is required.
• Some Activities may not be available to minors even with consent, depending on each Operator’s policy and safety rules.

3.2 Activities

Activities” means any experience arranged through us, including but not limited to:

• White water rafting on the Ayung, Telaga Waja, or Melangit Rivers
• Water sports such as snorkelling, jet skiing, banana boating, and scuba diving
• Cycling tours and other outdoor or village-based programs
• Temple visits, cultural excursions, and performances such as the Kecak dance
• Any other tours, tickets, or guided experiences described on raftingbali.net

All Activities are owned and operated by independent Operators, as described in Section 1.

3.3 Operators

“Operators” are independent, licensed third-party companies that:

• Own and operate the Activities.
• Provide guides, equipment, insurance, and on-site safety.
• Are responsible for complying with all legal and safety regulations

Wira Tour Bali does not supervise or control how Operators run Activities on-site.

3.4 Booking

A “Booking” is the reservation of one or more Activities facilitated by Wira Tour Bali (via Rafting By Wira Tour Bali).

A Booking is complete when:

• You submit the required details for the selected Activity.
• Payment is made in full or as a deposit (according to the Activity’s payment policy)
• Wira Tour Bali issues a written confirmation via WhatsApp, email, or another agreed channel.

By completing a Booking, you accept:

• These Terms and Conditions, and
• The specific terms, rules, and waivers of the Operator, which may be provided at or before the Activity.

Operators may decline participation for safety, eligibility, or operational reasons at their sole discretion.

4. Booking Process & Participation Requirements

4.1 Booking Process

To reserve an Activity:

Choose an Activity

Browse our website or channels to select rafting, water sports, cycling tours, temple visits, Kecak dance, and other performances, or other Activities. Each listing includes a description, age and health requirements, and time options.

Submit a Booking request

Send a request via our online form, WhatsApp, or email. Include dates, number of Participants, names, and contact details.

Availability check

We contact the relevant Operator to confirm availability and inform you of the status and next steps.

Payment and confirmation

If the Activity is available, we send payment instructions according to the Operator’s payment policy.

Once payment is received and we confirm your Booking in writing, your rate is final and guaranteed, subject to these Terms and any Operator-specific terms.

Activity prices and inclusions may change in line with each Operator’s policy until your Booking is confirmed.

4.2 Age & Health Requirements

Each Activity has its own minimum age set by the Operator. Many rafting trips accept Participants aged 7–65, but you must check the specific Activity page.

A responsible adult must accompany participants under 18 or have written parental/guardian consent, as required by the Operator.

All Participants must be physically fit for the chosen Activity. You must disclose conditions such as asthma, heart problems, recent surgery, or other significant issues when booking.

Operators may refuse participation for safety, health, or eligibility reasons at their discretion.

4.3 Required Documents

On the Activity day, each Participant may be required to show:

• A valid ID or passport (for identification and age verification)
• Medical disclosure or a doctor’s note for certain conditions (if required by the Operator)
• A signed liability waiver from the Operator, confirming you understand the inherent risks of the Activity

Participation may be refused if the required documents or waivers are not completed. In that case, no refund is issued.

4.4 Booking Modifications

• Name changes: You may request to transfer your Booking to another person. Approval depends on the Operator and adequate notice.
• Group size changes: Changes to the number of Participants must be requested in advance and depend on availability.
• Last-minute changes: Major changes close to the Activity date (such as additional Participants or rescheduling) may be treated as a new Booking, with pricing and availability set by the Operator.

For all changes, contact our customer support team.

5. Payment Terms

These terms apply to all payments made through Rafting By Wira Tour Bali.

5.1 Accepted Payment Methods

We accept:

• Bank transfer (IDR) to verified Indonesian accounts (BCA or Mandiri)
• PayPal for international transactions
• Wise and Revolut for cross-border transfers
• GoPay for domestic users in Indonesia

We do not accept cash for Bookings. Payment instructions are provided only via our official channels (WhatsApp, email, or our website).

5.2 Currency, Exchange Rates & Fees

• All prices are shown in Indonesian Rupiah (IDR).
• If you pay in another currency, we may apply an internal exchange rate valid on the payment date. This may differ from bank or online rates.
• All transfer, platform, and conversion fees from your bank or payment provider are your responsibility.
• You must ensure the full invoice amount is received net of all fees.

5.3 Payment Schedule & Deposits

• A deposit may be required once your Booking is confirmed. The amount and due date are stated in your confirmation. Unless stated otherwise, deposits are non-refundable.
• The final balance is usually due at least 14 days before the Activity date.
• For Bookings made within 14 days of the Activity, full payment is generally required immediately.

If payment deadlines are not met, the Booking may be cancelled without a refund of the deposit. See Section 6 for cancellation rules.

5.4 All Prices Include Tax

Unless stated otherwise, all prices:

• Include applicable Indonesian taxes and service charges.
• Have no hidden fees
• They are designed to give you clear pricing upfront.

5.5 Payment & Refund Policy for Bank Transfers

If you pay via bank transfer and Wira Tour Bali has not received the funds by the Activity date:

a) Booking already confirmed by Wira Tour Bali

You must pay again directly at the Activity location.

If the original transfer later arrives:

• International transfers are refunded via PayPal.
• Domestic transfers are refunded to your Indonesian bank account.

b) Booking not confirmed due to non-receipt of funds

The Booking is treated as inactive or invalid.

If the transfer arrives after the scheduled date, Wira Tour Bali will issue a full refund via:

• PayPal (international), or
• Bank transfer (domestic).

All PayPal and bank transfer refund-related fees are borne by you and deducted from the refund.

6. Cancellation, Refunds & Activity Changes by Operators

Important: Cancellation, rescheduling, and refund rules are not identical for all Activities. Each Activity has its own conditions set by the relevant Operator. The specific policy for your booking is shown on:

• The Activity information page on raftingbali.net, and
• Your Booking confirmation (message or email).

The general rules below apply only where the Activity page or Operator terms do not state a different policy.

6.1 How to Cancel a Booking

To cancel a Booking, send a written request via:

• Email
• WhatsApp
• Our contact form

Include:

• Full name (as on the Booking)
• Activity name and date
• A clear statement that you wish to cancel

A cancellation is valid only when Wira Tour Bali confirms it in writing.

6.2 Refund Conditions

Each Operator sets cancellation and refund conditions, and these may differ between Activities (for example, rafting trips, water sports, Kecak performances, or other tours).

The Activity page and your Booking confirmation show the exact policy that applies to your reservation and take priority over these general rules.

Unless the relevant Activity page or Operator terms state different or stricter rules, the following general policy applies:

• Same-day cancellation: 100% cancellation fee (no refund).
• No-show: Treated as same-day cancellation (no refund).
• 1 day before the Activity:
  • Before 15:00 WITA: 50% refund
  • After 15:00 WITA: no refund

Always check your Booking confirmation and the Activity page for Operator-specific policies.

6.3 Postponement Due to Weather or Safety

If an Operator postpones an Activity due to weather, river conditions, or other safety reasons:

• A new date or time will be offered where possible.
• No refund is given for weather-related postponements.
• This applies to all Bookings (private, shared, or group).

If you cannot attend the new date, the Booking is treated as fulfilled and non-refundable, unless the Operator decides otherwise.

6.4 Last-Minute Changes (< 48 Hours)

Changes requested less than 48 hours before the Activity:

• May incur change fees; and
• Are subject to Operator approval and availability.

No-shows without notice are non-refundable, except in limited emergency cases pre-approved by Wira Tour Bali and/or the Operator.

6.5 Activity Changes by Operators

As explained in Section 1, Activities are operated by independent Operators. They may change or cancel an Activity due to:

• Adverse weather (for example, heavy rain, unsafe currents)
• Operational issues (equipment, staffing)
• On-site safety assessments
• Force majeure (road closures, natural disasters, government restrictions)

In such cases:

• We will inform you as soon as reasonably possible.
• Where feasible and at no extra cost, you may be offered:
  • A revised departure time or date, or
  • A comparable Activity of equal or higher value.
• If no acceptable alternative is available and the Activity is substantially altered or cancelled, you may request a partial or full refund.

The Operator makes the final decision on refunds. As a booking facilitator, Rafting By Wira Tour Bali cannot issue refunds independently if the Operator declines. We will assist with communication and itinerary changes.

7. Customer Responsibilities

By joining any Activity booked through Rafting By Wira Tour Bali, you agree to the responsibilities below.

7.1 Compliance with Indonesian Law

You must comply with applicable laws of the Republic of Indonesia, including:

• Road and traffic rules
• Environmental protection and conservation rules
• Public conduct rules (for example, regarding noise, alcohol, prohibited substances, public order)

Any legal consequences from violations are your responsibility and may include removal from the Activity without refund.

7.2 Obey Activity Rules & Staff Instructions

You agree to:

• Follow all instructions from guides or trip leaders.
• Wear required safety equipment.
• Attend safety briefings
• Comply with safety-related directions during the Activity.

If you refuse to follow instructions, the Operator may remove you from the Activity without refund.

7.3 Cultural & Environmental Respect

You agree to:

• Dress modestly when visiting temples or ceremonial sites.
• Avoid interrupting or photographing ceremonies without permission.
• Avoid littering, damaging plants, or disturbing wildlife.
• Stay on designated trails or rafting zones.
• Dispose of waste in proper bins.

7.4 Managing Personal Belongings

Wira Tour Bali and the Operators are not responsible for lost, stolen, or damaged personal items.

We recommend that you:

• Leave valuables (jewelry, large cash, high-value electronics) in a safe place before departure.
• Keep essential items with you and secure them during the Activity.

Bringing valuables is at your own risk.

7.5 Conduct & Grounds for Removal

You must not:

• Use alcohol or drugs before or during the Activity.
• Refuse safety instructions
• Behave aggressively, threateningly, or in a way that endangers others.

If you do, guides or Operators may:

• Remove you from the Activity immediately; and
• Deny any refund; and
• Hold you responsible for any damage, injury, or disruption caused.

7.6 Liability for Damage or Injury Caused by Participants

If, due to recklessness, intoxication, or refusal to follow instructions, you cause:

• Damage to equipment, vehicles, or property; or
• Injury to another person, staff, or guide,

You may be held responsible for:

• Repair or replacement costs
• Related medical or treatment expenses
• Compensation for damage or disruption

These responsibilities protect other Participants, local communities, and the environment.

8. Insurance Requirements

We strongly recommend that all Participants obtain comprehensive travel insurance before joining any Activity.

8.1 Why Travel Insurance Is Important

Even with vetted Operators, Activities carry inherent risk. Insurance can help cover:

• Medical emergencies or hospitalization
• Trip interruptions, delays, or cancellations
• Lost, stolen, or damaged luggage

Many standard travel policies exclude high-risk or adventure Activities (such as rafting or jet skiing), so you must check your policy carefully.

8.2 Recommended Coverage

Ideally, your policy should include:

• Emergency medical coverage (treatment, transport, hospital care)
• Trip cancellation and interruption
• Personal liability (injury or property damage caused to others)
• Adventure Activity coverage (explicitly includes rafting, diving, water sports)
• Baggage protection (theft, damage, or loss)

Always review exclusions, limits, and claim procedures.

8.3 Activity Insurance Provided by Operators

Rafting by Wira Tour Bali does not provide insurance. Each Activity is covered, if applicable, by the Operator’s own insurance policy, which:

• Varies between Operators
• May contain specific limits, exclusions, and claim processes
• Wira Tour Bali does not control it.

If you want to see an Operator’s insurance details, request them before booking.

8.4 Personal Responsibility

You are solely responsible for securing suitable insurance. Without it, you may be personally responsible for:

• Medical treatment or hospital bills
• Emergency evacuation or transport
• Liability for damage to third parties or equipment

We can provide general guidance or refer you to an insurance advisor, but final insurance decisions are yours.

9. Safety & Risk Disclosure

9.1 Understanding the Risks

By booking and participating in an Activity, you acknowledge that Activities may expose you to:

• Strong or unpredictable river currents
• Uneven, wet, or slippery terrain
• Sudden weather changes (rain, wind, heat)
• Physical exertion, fatigue, or dehydration
• Injuries ranging from minor bruises and cuts to serious incidents (fractures, dislocations, emergencies)

You voluntarily accept these risks as part of the Activity.

9.2 Safety Measures by Operators

As noted in Section 1, Activities are operated by licensed Operators. We expect them to implement safety measures such as:

• Certified and experienced guides
• Regular checks of life jackets, helmets, and other equipment
• Safety briefings on equipment use, signals, and behaviour
• Limits on group size and enforcement of age, health, and fitness requirements
• The right to delay or cancel Activities in unsafe conditions
• First-aid kits, communication tools, and evacuation plans
• Ongoing monitoring of weather, river conditions, and Participant well-being

Insurance coverage for the Activity, if any, is provided by the Operator’s own policy.

9.3 Participant Responsibility

You agree to:

• Follow all safety instructions from guides and staff.
• Manage your hydration, sun protection, and physical condition.
• Accept that refusal to follow safety protocols may lead to removal without refund.

Your safety depends on both your conduct and the Operator’s procedures.

10. Health & Accessibility

10.1 Health Requirements

Activities may involve physical exertion, exposure to the elements, and remote locations without immediate medical care.

You must be in generally good health. Conditions that may require medical clearance include:

• Heart disease or high blood pressure
• Severe asthma or chronic respiratory problems
• Recent surgery or musculoskeletal injuries
• Epilepsy or seizure disorders

The Operator has the final say on eligibility based on risk and safety.

10.2 Mandatory Health Disclosure

When booking, you must disclose any:

• Medical conditions
• Allergies
• Physical limitations

This allows the Operator to:

• Assess risk
• Make reasonable adjustments where possible.
• Decline participation if safety is at stake

Failure to disclose relevant conditions may result in denial of participation without refund.

10.3 Medication

If you need medication during the Activity (for example, inhalers, EpiPens, insulin):

• Bring enough medication and keep it accessible.
• Inform the guide before the Activity starts.
• Ensure at least one person in your group knows about your condition.

10.4 Accessibility for Guests with Disabilities

We aim to support inclusive experiences where feasible, but:

• Some sites are not wheelchair-accessible.
• Steep paths, stairs, and rough terrain may be involved.

If you have a physical, mobility-related, or sensory disability, contact us before booking so we can:

• Understand your needs
• Coordinate with the Operator
• Assess feasibility and, if needed, suggest alternatives.

We cannot guarantee that any Activity or location will meet all accessibility needs. Requests are managed case-by-case with Operators.

10.5 Advance Notice

To plan support, please provide at least 3–5 days’ notice, including:

• Your specific support or mobility needs
• Any assistive equipment you will bring
• Details of any accompanying support persons

Operators are responsible for Participants’ health, safety, and dignity within the operational limits of each Activity.

11. Liability Disclaimer

This section explains the legal limits of responsibility of Rafting By Wira Tour Bali and Wira Tour Bali, and your acknowledgment as a Participant.

11.1 Nature of Our Role

As stated in Section 1:

• Rafting By Wira Tour Bali only facilitates Bookings for Activities delivered by independent Operators.
• We do not own or operate the equipment, staff, or infrastructure used in Activities.
• We are not the rafting operator or Activity operator.
• All on-site operational matters (guide performance, safety, emergency response, equipment) are the Operator’s responsibility.

11.2 Limitations of Our Liability

By booking and participating, you agree that:

• Operational responsibility rests with Operators. Wira Tour Bali does not supervise Activities on-site.
• Rafting By Wira Tour Bali is not liable for:
  • Injuries, illness, accidents, or medical emergencies during Activities
  • Loss, theft, or damage to personal belongings
  • Delays, rescheduling, or dissatisfaction with Operator service
  • Natural risks (for example, storms, river surge), Participant behaviour, or unforeseen equipment failure

In emergencies, Operators are responsible for:

• On-site first aid and medical response
• Evacuation, rescue, and transport
• Contact with authorities and emergency services

We may help with communication, but we are not legally responsible for the Operator’s actions or the outcome.

We do not guarantee:

• Specific environmental conditions
• Exact Activity duration or itinerary
• That the Activity will meet personal expectations

11.3 Participant Acknowledgment & Release

By confirming your Booking, you:

• Acknowledge that your service relationship for the Activity is with the Operator, not with Wira Tour Bali as the Activity operator;
• Accept all inherent risks associated with the Activity; and
• Agree to release Rafting By Wira Tour Bali and Wira Tour Bali from legal claims or demands related to incidents, injuries, or losses occurring during the Activity, except where mandatory law provides otherwise.

This release applies even if we helped with Booking, planning, or communication.

11.4 Feedback & Oversight

We monitor Operator performance. If you experience a safety issue or service failure:

• We will liaise with the Operator on your behalf.
• We will record your report for internal review.
• We may take follow-up action, including suspending or removing an Operator from our network.

12. Complaints Procedure

12.1 How to Report a Complaint

If you have a problem before, during, or after an Activity:

Raise it on-site (if possible)

Inform the guide or Operator staff immediately so they can attempt to fix the issue.

Contact us directly

If the issue is unresolved, contact us via:

• WhatsApp or phone
• Email
• Office visit (by appointment)

For formal complaints, we recommend contacting us within 7 days of the Activity.

Provide full details

Include:

• Your full name and Booking reference
• Activity name and date
• Operator name (if known)
• Description of the issue
• Screenshots, photos, or other evidence (if available)

12.2 Our Resolution Process

We handle complaints as follows:

• Acknowledgment: We confirm receipt within 24 business hours.
• Investigation: We review your report and contact the Operator.
• Response: We share either:
  • A proposed resolution (for example, partial refund or alternative arrangement), or
  • A clear explanation of the matter that falls outside our or the Operator’s responsibility.
• Follow-up: Where appropriate, we monitor the Operator for corrective action or improved standards and may follow up with you.

12.3 Scope & Clarification

As explained in Section 1 and Section 11, Rafting By Wira Tour Bali is not the Activity operator. Our role is:

• To coordinate and facilitate complaints;
• To advocate for a fair outcome within the Operator’s policies.

We cannot override an Operator’s final decision or assume their legal or financial liabilities.

12.4 Why Feedback Matters

Your feedback helps us:

• Evaluate Operator performance
• Detect recurring issues
• Improve Activity descriptions and pre-trip information.
• Enforce service standards with our partners.

13. Privacy & Data Protection

13.1 Data We Collect and Why

We protect your personal data in line with Indonesia’s Personal Data Protection Law (UU PDP) and relevant international standards.

We collect and process personal data only as needed to:

• Manage your Booking and customer profile.
• Communicate essential updates (for example, schedule changes, reminders)
• Coordinate with Operators for Activity delivery.
• Meet legal, accounting, and operational requirements.

13.2 Data Sharing with Third Parties

We may share limited personal data (such as name, contact number, and relevant medical notes) with Operators only for operational purposes, including:

• Preparing guides and logistics
• Registering for insurance where applicable
• Ensuring safety and eligibility

We do not sell, rent, or trade your data to unrelated third parties for marketing.

13.3 Your Privacy Rights

You may:

• Request access to your personal data
• Request correction or deletion (subject to legal and operational limits)
• Withdraw consent to certain data uses (for example, marketing communication)

13.4 Consent & Policy Reference

By booking with Rafting By Wira Tour Bali, you confirm that:

• You have read and understood our Privacy Policy, and
• You consent to the collection and use of your data for purposes directly related to Booking and trip coordination.

For full details on how we store, protect, and process your information, please read our full Privacy Policy.

14. Intellectual Property & Use of Media

14.1 Use of Participant Photos & Videos

During Activities, photos or videos may be taken by Operators or our media team. These may show Participants, including minors, in group or candid scenes.

Such media may be used in:

• Social media posts
• Website galleries
• Brochures and advertising materials
• Blog articles and promotional campaigns

Minors: Identifiable images of minors are used only with written consent from a parent or legal guardian. If consent is withheld or later withdrawn, the image will not be used or will be removed on request.

Adults: If you do not wish to appear in promotional material, email [email protected] before or immediately after your Activity. We will take reasonable steps to avoid using your image.

No Participant will be shown as personally endorsing a product or service without explicit written consent.

14.2 Third-Party Capture & Media Indemnity

Rafting By Wira Tour Bali is not responsible for photos or videos captured independently by Operators or other third parties without our request or direction. For issues about such content, contact the relevant Operator directly.

Some promotional media may be supplied to us by Operators. We rely on them to ensure that the media:

• Was lawfully captured; and
• Has appropriate permissions from all visible individuals or guardians of minors.

Rafting By Wira Tour Bali and Wira Tour Bali disclaim liability for media submitted without proper consent. Any legal claims will be directed to the Operator who supplied the content.

Wira Tour Bali may seek indemnity or reimbursement from any Operator whose unauthorized media submission results in legal consequences or damages.

14.3 Ownership of Agency Materials

All original content created by Rafting By Wira Tour Bali remains the exclusive intellectual property of Wira Tour Bali, including:

• Website copy and SEO content
• Photos and video footage we produce or commission
• Social media visuals and captions
• Printed brochures and PDF guides
• Tour descriptions and marketing materials

Even when showcasing third-party experiences, these materials are owned or properly licensed by Wira Tour Bali.

14.4 Use and Sharing of Promotional Content

We welcome partners and guests to share their experiences online. However:

• Redistribution, reproduction, or commercial use of Rafting By Wira Tour Bali content (images, videos, or texts) requires our written permission.
• Partner use must respect our brand and licensing agreements.
• Unauthorized use, misrepresentation, or infringement may result in takedown requests or legal action.

We reserve the right to act against unauthorized or misleading use of Wira Tour Bali’s intellectual property.

14.5 Third-party names, brands, and venues

Names of temples, attractions, venues, hotels, transport providers, and other brands on raftingbali.net are used for identification only. All trademarks and logos remain the property of their respective owners.

Unless we explicitly state otherwise, listing or describing a venue, attraction, or Operator does not mean there is a formal partnership, joint venture, or sponsorship between Wira Tour Bali and that third party. Each third party is responsible for its own services, facilities, and legal compliance.

15. Governing Law & Jurisdiction

15.1 Applicable Law

All matters relating to raftingbali.net, your use of this website, and Activities arranged through Rafting By Wira Tour Bali, including:

• Disputes or claims arising from participation
• Safety or service issues linked to Operators
• Interpretation and enforcement of these Terms

The laws of the Republic of Indonesia govern them.

15.2 Exclusive Jurisdiction & Venue

All disputes arising from services facilitated by Rafting By Wira Tour Bali are subject to the exclusive jurisdiction of the courts in Denpasar, Bali, Republic of Indonesia.

You waive any right to start proceedings in other countries or jurisdictions. All legal actions must follow Indonesian civil and commercial procedures.

15.3 Dispute Resolution Procedure

In case of a disagreement, both parties agree to:

• First, try to resolve the matter amicably through direct communication.
• If needed, consider mediation under Indonesian civil procedure.
• Use formal legal proceedings in the agreed court jurisdiction only as a last resort.

15.4 Force Majeure

Rafting By Wira Tour Bali is not liable for any failure or delay in performance due to events beyond our reasonable control, including:

• Natural disasters (for example, floods, earthquakes)
• Government restrictions or public safety orders
• Strikes, travel bans, or pandemics

In such cases, we may reschedule, modify, or cancel Bookings without legal or financial liability.

16. Amendments to These Terms

16.1 Right to Amend

Rafting By Wira Tour Bali may update these Terms & Conditions at any time in response to:

• Operational changes
• Legal or regulatory developments
• Changes in services or partners
• Customer feedback and risk-management needs

16.2 How We Notify Clients

Amendments may be communicated via:

• Our website: www.raftingbali.net
• Email newsletters (if subscribed)
• Social media announcements
• Booking confirmation messages, where relevant

16.3 Effective Date

Unless stated otherwise:

• Amendments take effect on the date of publication; and
• Apply prospectively and do not alter Bookings already confirmed before that date.

We encourage you to review the Terms before booking or joining any Activity.

16.4 Client Acknowledgment

By continuing to use our services after amendments take effect, you are deemed to have accepted the revised Terms.

You are responsible for staying informed about the latest Terms & Conditions, including any Operator-specific rules shared at Booking.

16.5 Operator-Specific Amendments

Some changes may apply only to Activities run by a particular Operator, such as:

• Age or health requirements
• Insurance scope
• Cancellation or refund terms
• Activity-specific safety obligations

Such changes will be communicated at the time of Booking, where relevant.

Rafting By Wira Tour Bali is not liable for changes made solely by Operators without our prior knowledge or instruction.

16.6 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain valid and binding.

16.7 Review of website and marketing content

Wira Tour Bali maintains internal review processes for website content, marketing materials, social media posts, and advertisements to help keep them accurate and in line with applicable laws and regulations. We may update, correct, or remove content at any time if we identify inaccuracies, changes in services, or legal and regulatory risks.

Suppose there is any inconsistency between information shown in marketing materials (including social media and advertisements) and the details in your Booking confirmation or these Terms. In that case, your Booking confirmation and these Terms take priority. This section does not limit any rights you may have under applicable law.

17. Contact Information

Rafting By Wira Tour Bali (“Wira Rafting Bali”) is the rafting-focused brand of Wira Tour Bali, a licensed travel agency in Indonesia (NIB 9120007512702, KBLI 79121 & 79111). We coordinate rafting, water sports, and other guided outdoor tours across Bali.

While Operators execute the Activities, our team is available to assist with Bookings and support.

17.1 Agency Contact Details

Rafting By Wira Tour Bali (Wira Rafting Bali)

A brand of Wira Tour Bali (Travel agency – NIB 9120007512702, KBLI 79121 & 79111)

• Address: Jl. Raya Sampalan No.45, Kelurahan Sampalan Tengah, Dawan, Klungkung, Bali 80761 – Indonesia
• Phone / WhatsApp: +62 813 3956 3400
• Email: [email protected]
• Opening hours: 08:00–21:00 WITA, Monday–Sunday

We respond to most WhatsApp and email enquiries during working hours. You can also send us a message via the form on our Contact page.

17.2 Activity-Specific Questions

For detailed information on a specific Activity (for example, river conditions, gear, or special requests), please refer to:

• Your Booking confirmation message, and/or
• The contact details of the assigned Operator, which we can provide on request.

This ensures you receive accurate, real-time information from the Operator responsible for your Activity.

17.3 General Support & Booking Assistance

Our customer service team can help with:

• Activity recommendations
• Booking modifications or group arrangements
• Payment and cancellation queries
• Accessibility, insurance, or safety concerns

We support you through both the Booking and complaints processes.

17.4 Responsibility Disclaimer

While we assist with communication, Rafting By Wira Tour Bali is not liable for inaccuracies or last-minute changes made solely by Operators.

We recommend confirming final details such as pickup time, weather updates, or required gear directly with the Operator, whose contact information is available on request.

18. Website, marketing, and external content

18.1 General accuracy and changes

We take reasonable care to keep descriptions, photos, itineraries, “from” prices, and other information on raftingbali.net and in our marketing materials accurate at the time of publication. However, services, opening hours, routes, and inclusions can change at short notice, especially when Operators or venue owners control them.

We may correct errors, update details, or withdraw Activities or promotions at any time if we identify inaccuracies or changes in services or legal requirements. Suppose we discover a material mistake that affects an existing Booking. In that case, we will inform you as soon as reasonably possible and give you the option to reconfirm on the corrected details or cancel in line with the applicable Operator policy and these Terms.

18.2 Priority of Booking Confirmation and Terms

Suppose information on our website, social media, or advertisements differs from your Booking confirmation or these Terms. In that case, your Booking confirmation and these Terms take priority, except where mandatory consumer protections under applicable law provide otherwise.

18.3 External platforms and third-party content

Our services may be mentioned on third-party websites or platforms (for example, review sites, blogs, or social media channels that we do not control). We are not responsible for the accuracy, completeness, or current status of information published on platforms we do not operate. In case of doubt, please refer to raftingbali.net, your Booking confirmation, and these Terms.